Taihei Dori

The Andingtong app is an insurance service software launched for Ping An Insurance customers. It integrates enquiries, insurance purchases, online claims, etc. to create one-stop insurance services for customers. It provides customers with considerate and convenient insurance service experience.

Software introduction

Taipingtong APP is the official online customer service platform of China Taiping Insurance Group, providing customers with one-stop, full-scenario comprehensive financial customer services. Introducing high-tech means such as face recognition, voice recognition, intelligent search, and AI customer service to upgrade customer experience! The "Taipingtong" APP covers Taiping's one-click inquiry, contract, preservation, and renewal of life, wealth, and pension services in mainland China, Hong Kong, and Macau. With basic service functions throughout the life cycle of term and claim settlement policies and a wealth of value-added services, insurance services, and ecological services, customers can get a simple and fast one-stop service experience at any time without leaving home.

Function introduction

1Track customer dynamics

Everyone is very concerned about whether customers have read the plans sent out, and often anxiously wait for customer consultation and feedback. In fact, the customer has already been attracted by our products and checked the plan repeatedly, but he is also waiting for our business partners to take the first step. How to solve this dilemma? Product Manager has a way! Plan forwarding statistics help everyone easily check the click reading status of each plan you forward, track customer dynamics, and communicate and promote in a more targeted manner. The important thing is that all policies can be queried within the company's system, which is safe and confidential, so you no longer have to worry about customer information being leaked.

2Training and learning

In the product live broadcast room, celebrities take turns to take the stage to explain the latest and hottest product information to you. If you don’t understand or remember, you can play it back again and again! The worry-free classroom integrates information and communication, and you can test and master while learning. The knowledge is more solid and the customer service is more professional.

Software advantages

With a stable shareholder structure and continuous capital injection, Taiping Life has stronger development capabilities;

The comprehensive competitiveness has improved rapidly, ranking ninth among Asian life insurance companies;

Achieving profitability for four consecutive years, Taiping Life has established sustainable development capabilities;

Robust and efficient investment management advantages bring more benefits to customers;

Adhere to the construction of "Three High Teams" and lead the professional management trend in the domestic life insurance industry;

Adhering to professional management, Taiping Life's personal business has established "eight major systems" for system operation;

A first-class service support system ensures that the company operates efficiently and professionally;

Bravely shoulder the responsibilities of a corporate citizen and a public insurance service provider, participate in various social welfare activities, and undertake various important international and domestic activities.