GD work order system v2022.6.21
2022.6.21
The GD work order system is a simple work order system developed for customers. It is basically used for IT management, service management, and event management. It is open source and free for learning and sharing only. The work order system is used to record, process, and track the completion of a job. Provide systematic and standardized work processing procedures. It is used for work collaboration between enterprises and within enterprises, and has the characteristics of batch, timeliness and performance.
Customer management: customer classification, addition, deletion
Customer service and after-sales personnel management: customer service personnel classification, customer allocation mechanism, automatic notification, etc.
Work order submission: Submit to different departments
Work order assignment: Assign customer service personnel
Work order process tracking: timely feedback on work order transfer progress
Ticket system, also known as work order management system (also known as problem work order system, transaction work order system, issue tracking system, support ticket system), is a network software The system manages, maintains and tracks a series of issues and requests in a targeted manner based on the needs of different organizations, departments and external customers. A fully functional work order system can also be called a help desk system.
Provide systematic and standardized work processing procedures. It is used for work collaboration between enterprises and within enterprises, and has the characteristics of batch, timeliness and performance. Commonly used in customer service management, such as customer service work in banking systems and customer service work in the gaming industry.
