Easy operation and maintenance v1.1.0

This is a one-stop operation and maintenance management system that solves pre-sales, automatic authorization, after-sales work orders, and marketing of software products.

It has a full set of functions such as member registration, recharge, self-service purchase, automatic domain name authorization, invoice application, after-sales work order, renewal management, customer service management, promotion and marketing, etc.

Member terminal function introduction

1. Member registration (automatically assign customer service personnel based on registered IP)

2. Member login

3. Online recharge (supports WeChat and Alipay instant payment interface)

4. Self-service purchase

5. Self-service business order management (authorized domain name can be modified by yourself, effective immediately)

6. Self-service renewal (automatically effective after renewal)

7. After-sales work order submission management

8. Online self-service application for invoices

9. Manage subordinate members

10. Check promotion income

11. Withdrawal management (self-service withdrawal available online)

Introduction to management background functions

1. Member management (in addition to self-service registration at the front desk, members can be added manually and third-party members can be imported in batches to facilitate unified management)

2. Membership level management

3. Order management (supports manual entry of orders and batch import of third-party orders for unified management)

4. Financial management (can perform manual account operations, recharge management, consumption management, invoice management, and cash withdrawal management)

5. Product management (supports unlimited product classification, sales volume display, annual payment type, buyout type, managed type, open source type and value-added service type)

6. Customer service management (multiple customer service can be assigned, the customer service can be assigned a responsible area, and the front desk will automatically match according to IP)

7. Knowledge base management (supports unlimited categories and visual editor, which is the best solution for you to build a help center)

8. Work order management (can view, manage, and accept user work orders)

9. Promotional marketing settings (you can set the bonus amount and points for new user registration. You can set the commission for lower-level users to purchase and renew products)

10. Management and permissions (Multiple identity management and multi-permission settings, different permissions can be set for different identities.)

11. Integrate the SMS interface and email notifications to send SMS and email notifications to users and customer service during purchases, work orders, recharge and other scenarios.

12. Payment interface integration (WeChat and Alipay interfaces have been integrated. You can choose to turn it on or off)

13. Working time setting (complete working time setting, you can set commuting time, duty time, and holiday time)

14. Backup and restore (support online backup and restore)

Introduction to customer service functions

1. Customer service can manage and view their own members

2. Accept work orders from your own members

3. Synchronous notification via SMS and email.