Industry sharing and introduction on the application and architecture of intelligent customer service and chat robots, and algorithms (last update: August 28, 2024)
Alibaba Xiaomi-technical practice of intelligent human-computer interaction
Technical analysis of Alibaba Xiaomi’s new generation intelligent dialogue development platform
Technical exploration and scenario practice of Alibaba Xiaomi intelligent dialogue development platform
Alibaba Xiaomi: Knowledge structuring promotes intelligent customer service upgrades
Application of knowledge structuring in Alibaba Xiaomi
The core algorithm behind Alibaba Cloud Xiaomi conversational robot
Alibaba and Xiaomi break through the bottleneck in the development of conversational robots through large and medium-sized platforms and small front-end offices.
How can a machine guess what you think? Alibaba Xiaomi prediction platform revealed
Alibaba Xiaomi: Intelligent Service Technology Practice and Scenario Exploration
Yun Xiaomi: Implementation practice in China Mobile
What technological changes has Alibaba Xiaomi experienced this year?
Introduction to the paper | The technical secrets behind Ali Xiaomi
Disassemble the core of Alibaba Xiaomi and see the implementation logic of intelligent human-computer interaction
Revealing the secrets of Alibaba Xiaomi: a chat engine based on a combination of retrieval model and generation model | PaperDaily #25
Dry information | Alibaba Xiaomi-intelligent assistant technology practice in the e-commerce field
Multilingual Alibaba Xiaomi—Seven steps to build a conversational robot that bridges the language gap
The emotional recovery ability in Ali Xiaomi
What is a human-computer dialogue model? Alibaba Xiaomi team wrote 15,000 words
Dozens of engineers worked for 5 days, and Alibaba Damo Academy developed an intelligent epidemic robot overnight
Review·Alibaba Shenma Intelligent Dialogue Questions and Answers
Intelligent practice in customer service scenarios
General domain dialogue Q&A
How much does the Xiaomi family know: How can artificial intelligence customer service be "not mentally retarded"?
After-sales intelligent customer service: Dian Xiaomi user experience map
In order to reduce users’ phone queues, Alibaba developed an intelligent customer service scheduling system
Behind Alibaba’s 100-billion-level shopping festival, the evolution of Taobao’s intelligent customer service architecture (ps: online customer service)
Resources | From search to intelligent customer service: Alibaba’s open reinforcement learning technology evolution and practice book
Revealed for the first time! The evolution history of Alibaba’s offline intelligent solutions
Alipay switches to “mind-reading” AI customer service to help you shop during Double 11
Exclusive Interview | Ant Financial MISA: A natural language customer service system that understands itself better than users
Interview with COPC executives: Mr. Ding Yi, Director of Ant Financial’s Customer Service and Rights Protection Division and Head of Intelligent Customer Service Business
Ant Financial – “New Customer Service” White Paper (attached for download)
(Alipay promotion) When artificial intelligence meets customer service, how do they make science fiction become reality?
Dry information | "Guess what you think, answer your questions", Ctrip intelligent customer service algorithm practice
Ctrip: Remote active-active architecture and system design for call center with tens of thousands of agents
Ctrip call center remote active-active - high availability of agent services
Application of AI in Ctrip Intelligent Customer Service
Xiedu intelligent cloud customer service platform
Ctrip’s cloud-based soft call center and customer service platform architecture practice
Application of machine learning in hotel call center automation
Dry information | What’s behind this fake smart customer service robot
The machine learning and natural language processing technology behind Ctrip’s “Little Poetry Machine”
Exploration on the construction of industry intelligent customer service
Dry information | Revealing Ctrip’s new generation customer service system based on integrated communication technology
Dry information | In order to give you a better experience, Ctrip has built a "one-stop" customer service robot
Dry information | Millions of calls every day, Ctrip phone system performance testing practice
58 Intelligent Customer Service QABot Question and Answer Robot Algorithm Practice
Review· Wuba city intelligent customer service system "Bangbang" technology reveals ppt extraction code z6i0 Video extraction code: z6i0
Review of useful information | 58.com - Intelligent voice robot helps enterprises improve efficiency and increase revenue (including video)
58 collectively referred to as intelligent voice robot back-end architecture analysis
58 Application practice of conversational robots in the same city: Business intelligent assistant in local life service scenarios
Salon Tips | Automatic question and answer tool based on deep learning - qa_match open source project analysis live broadcast review collection
Application practice of human-machine voice dialogue technology in 58.com_AI_DataFunTalk_InfoQ selected articles
58 city dialogue robot application practice video version
Technology Salon Review | How AI Technology Creates 58 City Intelligent Customer Service Merchant Version “WeChat Butler”
Summary of useful information | How AI technology creates an intelligent voice quality inspection system
How to capture user phone key signals in a SIP call scenario with a voice robot
58.com AI Lab Technology Salon
Microsoft Xiaoice conversation robot architecture
Exclusive | Interview with Li Di, head of Microsoft Xiaobing: Intelligent assistants create demand, not just improve efficiency
Chatbot language understanding module development practice
Conversational Intelligence: International Perspective, Domestic Situation and Case Study
Record Sharing | Computing Future Light Salon: Dialogue System Research Progress (Video + PPT)
The Complete Beginner’s Guide to Chatbots
Everything is animistic: analysis of human-computer dialogue system
Bot: Next-generation UI for conversational experiences
Research progress of chat robot technology
Summary│Decrypting Chatbot Artificial Intelligence Chatbot Technology Salon
Inventory | The development status and classification of chatbots
The chatbots that the giants attach great importance to, why don’t you come in and take a look?
Why are chatbot practitioners so aggrieved?
Chatbots will often grow into "girls" and their gender and personality will mutate
In this era, do robots also need to be fair-skinned, beautiful, and have good personalities?
Artificial Intelligence 2: The AI you see has nothing to do with intelligence
Why do today’s artificial intelligence assistants look like artificial retarded people?
[Exclusive] Baidu Zhu Kaihua: Comprehensive interpretation of the latest technologies of intelligent search and conversational OS (65PPT) - Column | Chat robots: dilemmas and breakthroughs
Oracle Chatbot, a 24/7 intelligent assistant
AI Chatbot Design Guide | AIID Compilation Group
Thoughts on conversational robots (Part 2): Key functional points of complex multi-round conversations
What is the robot thinking when it talks to you?
Want to know more about retrieval chatbot?
ACL 2019 open source paper | Question and answer system based on knowledge base and large-scale network text
Let’s talk seriously about dialogue systems (task-based, retrieval-based, generative dialogue papers and tools)
Latest review: User simulator for dialogue systems
Does Domain+Intent+Slot really understand natural language?
General domain dialogue Q&A
A chatbot based on the financial-judicial field (both in the nature of chatting)
AI middle platform - the architecture and application of intelligent chat robot platform | sharing record (with video)
Review·Multiple rounds of dialogue improve automated process services-Chatopera
Couplet robot based on CNN and sequence annotation | Attached data set & open source code
In-depth long article: The shoulders of giants in NLP (Part 1)
The Road to the Question and Answer System Champion: QANet Using CNN for Question and Answer Tasks
Weng Jiaqi, CTO of Zhujian Intelligence: How to build an active conversational robot | Chigua Notes
Uncovering the knowledge base question and answer KB-QA 5·Deep Learning Part 1
Record of CIIS speech丨Wang Haofen: From chatbot to virtual life: new opportunities for AI technology
From chatbots to virtual lives: new opportunities for AI technology
Chatbot "Evolution": From chatting with you to understanding your heart
Research·Product Design | Is the personality of Chatbot important?
Implement intelligent robots with TensorFlow
Dialogue system principles and practice
Taking Facebook’s wit.ai as an example to explain the robot dialogue platform (Bot Framework)
Looking at the general method of building a simple scene chatbot from the working principle of api.ai
Use logistic regression model to determine user question intention
Develop a chatbot in a day
Share丨A brief discussion on chatbot in vertical fields
Academic] Attention-based recurrent neural network model that combines intent inference and slot filling
Original by Purcell | Research on identification method of user travel consumption intention in chat robot
"Search for what you want" user search intent identification
Turing Robot: With a corpus of hundreds of billions, it has become a group chat robot for QQ | Entrepreneurship - PaperWeekly Issue 40 | Overview of dialogue system tasks and dialogue system based on POMDP
Make the chatbot chat with you more interesting - Learning dialogue strategies | Thesis interview room #21
"Small conversations, big questions" - How to make chatbots understand conversation history? | Thesis Interview Room #03
The most comprehensive inventory | Chatbots invading the insurance industry
Recommended | Make your own chatbot (full set of information)
How long is the next generation of intelligent dialogue systems that can speak naturally and smoothly like humans?
Machine learning leverages Elasticsearch for smarter searches
Build your own Chinese NLU system with Rasa NLU
Analysis of task-orient dialogue system based on RASA (2) - core module of dialogue management
Practical combat | Let a robot chat for you, and no one will notice your flaws? Come, let me teach you step by step how to train a clone version of you
Opinion | How to switch from being a software engineer to artificial intelligence?
In the future, how will AI+multiple rounds of dialogue play a role in intelligent customer service?
Chatbot implementation and advanced practice | Open class shorthand
Who can beat Siri?
Chatbot data summary
Summary of English dialogue system
[Expertise Gathering 05] A complete collection of chatbot knowledge materials (entry/advanced/paper/software/data/experts, etc.) (with pdf download)
[Expertise Gathering 04] A complete collection of automatic question and answer QA knowledge materials (entry/advanced/paper/code/data/review/expert, etc.) (pdf download attached)
[Expertise Gathering 03] Knowledge Graph KG Complete Collection of Knowledge Materials (Introduction/Advanced/Paper/Code/Data/Review/Expert, etc.) (pdf download attached)
Must-read papers | 20 must-read papers in the field of chatbots delivered quickly!
MSRA Dr. Zhou Ming’s interpretation: Three major engines of chat robots (video + PPT)
Summary of open source system & API & SDK & Framework of dialogue system
Application of reinforcement learning in intelligent dialogue
A brief overview of the latest human-computer dialogue systems
Revealing the principles and processes of conversational interaction technology - Understanding human-computer dialogue in one article
Zhang Weinan of Harbin Institute of Technology: Task-based dialogue system
Industry | One of the human-computer dialogue evaluation series: Task-driven multi-round dialogue evaluation standards
The latest task-based dialogue data set
NeurlPS 2020 | Simple task-based dialogue, making dialogue no longer cumbersome
-AI Good Teacher: Improve the education system structure and develop an education dialogue system
Microsoft and Tsinghua University open sourced ConvLab, a multi-domain end-to-end dialogue system integration platform, to help researchers quickly build dialogue systems
Building a multi-round dialogue robot (Part 1): Starting the design
How do bots recognize your intentions? |Building multi-round dialogue robots (Part 2): Topic intent recognition
Key technologies in next-generation dialogue systems
Exclusive interview | Wang Baoxun, chief scientist of Triceratops: Dialogue generation under the heat
Breaking News | Alibaba’s Annual Technology Summary: Application and Practice of Artificial Intelligence in Search
Dry information | Paper interpretation: Research on dialogue generation based on dynamic vocabulary
Review·The practice of knowledge graph in house hunting from 0 to 1 in Beike
The application and evolution of question and answer based on knowledge graph in Meituan’s intelligent interaction scenarios
Human-computer dialogue system based on knowledge graph | Open class notes
Research on key technologies of question and answer system based on knowledge graph (1)
Research on key technologies of question and answer system based on knowledge graph (3)
Xiao Yanghua | Question and answer system based on knowledge graph
When knowledge graph meets chatbot
What special needs does chatbots have for knowledge graphs?
Review·How to build a knowledge graph?
"Review" Construction and Application of Tourism Knowledge Graph
"Review" Application and Exploration of Financial Knowledge Graph
Application of knowledge graph in intelligent customer service
【Question Answering System】QA Question Answering System
Uncovering the knowledge base question and answer KB-QA 1·Introduction
ROCLING 2019|Context-sensitive question answering system based on deep semantic matching
-Wisdom Teeth | What would it be like if a robot served as customer service?
Wang Hao: A new generation of intelligent knowledge base (PPT can be downloaded)
What does the new generation call center intelligent knowledge base look like?
You ask and I answer "How much do you know about operating the YiBot knowledge system?"
Uncovering the Mystery of Knowledge Base 8·Unstructured Knowledge Sources
Three core tasks of intelligent customer service knowledge base
Project actual combat|Intelligent customer service ("Seven Fish", "Xiao i Robot") product analysis-Today's Toutiao
Chatbot language understanding model development practice
Review · Robotics · Human-Computer Interaction · Technology Introduction
"Review" Orion Star NLP technology progress and product applications
"Review" Multi-task learning in natural language processing
"Review" The application of NLP in the field of online literature
Review·Natural language understanding in the music domain
Application of natural language processing in real-time financial event monitoring and financial news
[Introduction to the paper] Exploring humanoid open domain chatbots
Sentiment Analysis Technology: Let Intelligent Customer Service Understand Human Emotions Better - Alibaba Cloud Developer Community
Use this trick to quickly build a conversational robot!
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