Daystar Helpdesk is an assistant software for enterprise IT. In an enterprise, IT is usually a service department that solves employees' problems with computer use. Helpdesk allows employees to submit their own problems in the background and set priorities. ITSupport personnel can use the software according to their needs Time management solves these problems. The free version only includes problem handling content, and the commercial version provides computer PC management, asset management, data report chart, procurement management, questionnaire survey, etc. "
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The comparison of the content of Daystar Helpdesk system 4.3.2.1Beta compared to the previous version is as follows: "
1) A dashboard has been added. In administrator mode, you can view Tickets statistics. "
2) Added task assignment through internal SMS notification mode. "
3) Added a problem list to display the list of problems processed, unprocessed and aborted by the current user. "
4) When submitting tickets, contact information is added. "
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Daystar Helpdesk system description:"
In many companies, IT is the service department of the enterprise. Many IT office staff are extremely busy, but they give the boss the feeling of "
Nothing seems to be done"
This system is designed to help IT improve efficiency and report workload. "
For each question, a Ticket needs to be submitted, and a report will be issued to the boss at the end of the year."
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Daystar Helpdesk system includes six major versions: "
1) Tickets problem management, quickly solve user problems through problem management. "
2) Asset management (the system supports four types of commonly used hardware devices: computers, printers, scanners and projectors). For other hardware (such as routers, mice, keyboards and other consumable items), the system does not perform Ticket statistics. However, if the system uses With the built-in purchasing system, such purchases can be added to facilitate later statistics)"
3) Asset procurement. Through employees' purchases of supplies, the company's asset purchases can be counted. In order to simplify the system, the system only supports one-level approval. "
4) The knowledge base (KnowledgeBase) can classify common questions. "
5) News and notifications. Publish IT news, notices, etc."
6) Reporting system. Supports various reports. "
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Note: Helpdesk is mainly for enterprise use. If you have a personal website, you can still contact us to get the free version. However, enterprises, organizations, etc. must purchase the commercial version. "
Contact QQ983506039TEL:150-017-12100
