Yihu CRM/OA voice calling platform v1.3 open source version

V1.3 version update

1. Added a new monthly summary report, which allows you to check the daily work status of employees on a monthly basis;

2. The detailed assessment report displays detailed statistics of today/yesterday/this week/month by employee;

3. Directly display the call details filter box for easy operation;

V1.2 version update

1. Made compatibility between virtual host and local NETBOX (important update)

2. Added monthly comparative statistical reports by agent;

3. Optimize the system’s usage of server bandwidth and make the system run more smoothly;

4. Supports mobile version, you can control task status and view account information on your mobile phone;

V1.1 version update

1. Simplify the installation process, just click the mouse three times

2. Optimize system execution efficiency

V1.0 initial version

Based on the Yihu business version, the following upgrades and adjustments have been made:

1. Online OEM settings, you can directly replace the logo;

2. Online download of function plug-ins, intelligent identification and installation;

3. Call center novice instructions and help center;

4. Uniformly use the platform authorization code to synchronize with the call center;

System overview

Yihu is an intended customer mining tool developed based on EasyCRM-V5.0 commercial version. It is a high-quality voice two-way calling platform. The platform uses open voice lines. Any cost-effective voice provider in the country can access Yihu. EasyCRM continues the mature EasyCRM design principles for the benefit of business owners. The system backend allows business owners to dynamically obtain real-time work details of all employees.

The system uses ASP+ACCESS/MSSQL2005. After many optimizations in system architecture and execution efficiency, it can easily load 1000W data.

Installation environment

1. System WindowsServer2003SP2/WindowsServer2008

2. IIS6/IIS7 turns on the parent path, and the default homepage is index.asp

3.64-bit system Modify the application pool-Set default settings-Enable 32-bit applications True

4. Enable FSO permissions: Start-Run RegSvr32scrrun.dll

Installation process

1. Upload the decompressed files to the space

2. Visit http://yourdomainname/install.asp in the browser

3. Select Access or Mssql database, fill in the database information, and complete the installation.

4.Default account password: admin (please change it after logging in for the first time)

System features

1. The most useful customer relationship management system in China, language packs and custom fields can be modified directly within the system settings without the need for secondary development.

2. The system response speed is 0.015-0.06 seconds, without database restrictions. Supports simultaneous access to tens of millions of data.

3. The world's first intelligent marketing system that can truly manage the behavior of department employees.

4. The common functions of OA are simplified and built-in, which not only meets the functional requirements, but also eliminates the cost of learning and using.

5. Telemarketing shorthand, you can directly customize your words such as dialogue pop-up windows, and you can complete customer records with just a click of the mouse. It’s so simple that there’s no need to worry about your new employee’s speaking skills.

6. Operation and management:

a. View the work status of each agent in real time, truly refined management.

b. Automatically generate various reports to provide data support for business owners to adjust their business strategies.

7. Built-in PSTN telecommunications physical line, nationwide direct dial only costs 0.06 yuan/minute. Explicit numbers can be set (requires manual review by the telecommunications department)

8. Incredible calling efficiency, one-click import, click start to start automatic dialing immediately, the cloud filters invalid numbers and unintentional customers, and does not take up working time. Unable to intercept: There is no need to worry about being intercepted by the customer’s mobile phone like text messages.

9. Inquire about work details and monitor/download employee call recordings. Query phone bill details accurate to milliseconds (generate each phone details record in real time)

10. Security: The system can be deployed on the customer's own server to prevent the leakage of customer information at the source.