PHP lightweight manual online customer service system source code adaptive mobile terminal supports multiple merchants with construction tutorials supports multiple merchants
Supports multiple merchants, each registered user is a merchant, and each merchant can add multiple customer service personnel.
No seating limit
Each merchant can add unlimited seats, and there is no limit on the number of seats.
Support H5 mobile terminal
The system automatically adapts to the mobile terminal and can also be connected to the app (h5 mode)
Support WeChat official account/WeChat applet
Customer service can communicate with visitors in WeChat public accounts/mini programs in real time
Frequently asked questions auto-reply
Supports the setting of frequently asked questions. Customers can click on the frequently asked questions and the system will automatically reply.
Customer service group
Support customer service grouping, such as pre-sales customer service, after-sales customer service, etc., allowing professional personnel to do professional things
WeChat emoticons
Full set of WeChat emoji expressions
Support sending
Pictures, txt, zip, pdf, xls, doc…
other…
Customer service transfer, historical message viewing, data statistics, source tracking, greetings, desktop notifications, night mode switching
General backend functionsThe general backend directly manages all registered users, assigns permissions to different merchant versions and configures expiration time.
Site information configuration
Official website content modification
Merchant recharge and renewal function
Merchant backend (user backend) function
Customer service window custom color
Data statistics-daily record report
Customer service management-different employee accounts can be assigned. The workbench can realize the transfer function
Group settings - pre-sales groups, after-sales groups, etc. can be customized according to the business
Commonly used phrase management - quick application of common phrases on the workbench
Popular questions - Users can set quick replies to popular questions for their first consultation
System settings - set automatic pop-up windows, access domain names, customer service colors, and automatic replies
Historical conversation records-Customer service and user historical conversation records
Access documents - access method (PC nesting, PC new window opening, button click to jump directly), you can also set the user avatar and nickname ID according to your own system
Account Center-Recharge and Renewal Order Information
Access the customer service payment API. And set the callback in the interface. After the user selects the payment method and makes the payment. Customer service checks the order confirmation and calls back to the third-party system
