Supporting multiple languages makes foreign trade communication easier and helps create new opportunities for foreign trade.
Website access: http://demo2.haoynn.cn/
Intelligent matching customer service mode: http://demo2.haoynn.cn/index/index/home?visiter_id=visiter_name=avatar=groupid=0business_id=1
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Omni-channel access
- Panoramic workbench, unified service for users from various channels such as website, APP, Weibo, H5, call center, work orders, etc.
-Supports a variety of rich media messages such as text, pictures, voices, expressions, videos, files, etc.
Stable, safe and reliable, news must be delivered
-Instant messaging cloud shared code, horizontal expansion of billion-level high concurrency architecture, long link guarantee, messages must be delivered
-The entire data transmission process is encrypted to ensure safe sending and receiving of messages.
Intelligent routing distribution enables efficient services
-Multiple allocation rules, idle rate allocation, random allocation, priority for regular customers, flexible selection
-Designate customer service and skill group assignments to provide appropriate services
-When the volume of inquiries is large, the queue is supported to overflow and the service is dropped, so that users no longer have to wait.
Intelligent customer service robot, 7*24 hours uninterrupted service
-One-click activation, serving users around the clock, saying goodbye to queues
-Human-machine collaboration mode assists manual customer service and efficient reception
-Indicators such as coverage rate and accuracy rate lead the industry
Comprehensive user portrait
-Connect with the THINKPHP system and combine with the grouping system to accurately depict user portraits and complete user stratification
-Complete records of user trajectories such as region/session initiation page/source, etc., to provide evidence-based active marketing
- Unified viewing of historical service records across all channels to fully understand user needs
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1. Supports twenty languages around the world on the client side and supports customer registration (back-end configuration)
2. One-click translation: The interface is Baidu Translate and Google interface. Free application, convenient for foreign trade communication.
3. Support robots to automatically reply by specifying keywords, and set up a robot knowledge base on the backend
4. Support setting prohibited words - you can refuse to receive messages with prohibited words specified by customers
5. Support setting FAQs, setting greetings, and sending voice chats
6. Supports viewing chat records, supporting setting up JS files to facilitate docking, supporting intelligent matching of customer service and designated customer service
7. Support displaying visitor information region, language, status, last login time, number of logins, and login facilities
8. Supports remarking user information, setting up a blacklist, and supporting quick replies on the customer service backend (additional settings on the backend)
9. Support individual customer service to set greetings, send emoticons, and send pictures (supports pictures in multiple formats)
10. Support sending files, supporting transfer to other customer service, etc.
11. Support the function of docking WeChat public accounts and support WeChat customer service template message notifications
12. Support setting window color, setting evaluation content, and real-time sound prompts for dialogue.
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Things to know before shooting
1. Please experience the demo site before placing an order. The source code has been tested with pictures and the truth. If there is no demo site, you can contact customer service for consultation before placing an order!
2. This price is the source code price and does not include any modifications and other services. If you need modifications, please contact customer service to discuss the quotation.
3. If you need to install a website, the buyer needs to provide the server pagoda account and domain name. If you need installation services, you must contact the store first to negotiate.
4. Users who purchase this product should not engage in pornography or use it for other purposes that violate national laws. If a user does not comply with national laws and has relevant legal issues, it has nothing to do with me. We will not engage in any technical support work that violates national laws and use this product. Please operate the website correctly and formally!
5. The source code has been personally tested by the store manager to ensure that the source code is safe and stable. Please feel free to purchase.
6. There is a demo station for personal testing, which can be installed if you have some basic program knowledge.
