The Live Support customer support system includes all the functions needed to provide real-time services to customers on your website. It enables you to fully realize all the benefits of face-to-face sales on the website. Here are some of the powerful features our system offers:
100% ASP source code, without any DLL, you can customize the system to meet your needs;
Support Microsoft ACCESS and MS SQL Server database;
Web-based user-defined interface allows system administrators to configure the system anywhere and at any time;
Supports unlimited definition of service departments and customer service representatives, and you can assign unlimited customer service representatives to any department;
Graphical statistical information allows you to accurately view the daily call volume, call distribution of each department and service quality of customer service representatives, etc.;
With just one line of code, you can display a live customer support button on your page that customers can click to contact your customer service representatives and customer service department;
Pre-recorded various reply messages enable you to quickly reply to customers, improve your service quality, and achieve maximum customer satisfaction;
Automatic call distribution (ACD): The Live Support customer support system can automatically distribute calls among different customer service representatives according to different departments, and you can even set the maximum number of calls that customer service representatives can respond to;
Call transfer: Customer service representatives can transfer calls between different customer service representatives in different departments;
Supports responding to multiple calls at the same time and multiple people chatting online at the same time;
Actively invite customers to chat: Customer service representatives can actively invite customers to chat and provide customers with meticulous and thoughtful services;
Real-time customer tracking: You can track customer visits, understand the pages customers visit and the time they stay on the page, and provide customers with personalized services;
When a customer initiates a call, a service tone will sound to the customer service representative;
The system automatically prompts the customer service representative when the customer leaves the session or the session times out;
If one party to the conversation is entering information, the system will automatically prompt the other party to allow both parties to focus on the conversation;
Multiple customer service representatives can be assigned to multiple departments;
When the customer service representative cannot provide services to the customer, the system automatically allows the customer to leave a message;
The offline/online icon allows customers to know in time whether the customer service representative is online;
Automatic session information logging and log management allows you to view previous session and call information;
Service quality assessment: Customers can assess the customer service representative’s service quality at any time during the conversation, and the customer service representative can see the customer’s assessment in real time;
Pop-up page: Customer service representatives can directly pop up the page that the customer wants to browse to the customer;
Simple integration: It is very easy to integrate the Live Support customer support system into your knowledge base system and FAQ system;
CSS style sheets allow you to change the chat interface very easily;
Users can get a printed version of their chat messages with the click of a button;
Supports multiple third-party components for sending emails.
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