eSupport combines Kayako's leading ticket and email management software support desk, including knowledge base, troubleshooting, press and publishing tool downloads.
Providing end users with multiple self-service resources, such as guided troubleshooting and a searchable knowledge base, is a great way to reduce your workload. eSupport makes it even more efficient; knowledge base articles are automatically displayed to end users as they enter their tickets.
With eSupport, you can consolidate all of your organization's e-mail into a single domain and use it as a support desk and collaboration email client. Since there is no more forwarding and carbon copying to other parties, eSupport will increase the efficiency of your online operations.
How to install esupport?
1. Set up the database connection in the config/config.php file
2. Run setup/ to install (please indicate the source for reprinting:
www.codepub.com )
