Super_CRM customer relationship management system - the first to propose the concept of business resource management. It is China's first management system with "business value-added" functions. It is a system launched based on its own experience in serving more than 2,000 customers and the needs of many enterprises. A business resource management system that is suitable for Chinese enterprise users to achieve perfect integration of customer management and maintenance, market mining, sales services, financial flow, knowledge management, operation collaboration, etc., integrating customers, business opportunities, products, finance, and after-sales services , team management, schedule, work reporting, and office fully collaborative platform to effectively manage corporate business resources, improve customer loyalty, and maximize the value of customers and business resources.
SuperCRM is to create a "both internal and external" business environment and management sales environment that integrates information integration within the enterprise (internal) and the public Internet (external), so that all office personnel of the enterprise can work in the same desktop environment. Get rid of the limitations of time and geography, connect customers, other companies using superCRM products and their customers, form a mutual network, and achieve collaborative work and management.
Specifically, it mainly aims to achieve the following aspects:
Establish a communication and information release platform for internal daily management such as notifications, task schedules, documents, administration, human resources, and financial flow;
Focusing on customers, we conduct full-process control over their basic information, contacts, orders and business transactions, sales tracking, and caring return visits. Realize the automation of enterprise customer-centered work flow, as well as real-time monitoring and tracking of the flow process.
Support distributed office and mobile office.
Realize information integration (will include the integration of corporate website management, internal and external information transfer, and online e-commerce).
The difference from general OA: General OA will focus on internal process management and collaboration. On the superCRM side, it is clear that everything is "customer" centered to promote internal collaborative management and workflow.
Differences from general CRM: Before the emergence of superCRM, most CRMs on the market focused on the recording and internal management of important customer data. There will be no enterprise in the market that can survive without the external environment. The "both internal and external" emphasized by superCRM is more in line with the life and operational development characteristics of the enterprise. It can also promote the enterprise's internal management efficiency and extend external business opportunities, and promote market sales. promote.
[Correction] 1. Corrected the bug that when adding a customer, no data is displayed in the salesperson drop-down list.
[Correction] 2. Corrected the bug when deleting customer contacts.
[Correction] 3. Fixed the bug that when adding a system user, if the password is too long, the operation fails, but the password is not prompted to enter too long.
[New] 4. Added private address book function, which can set the contact information of employee address book as private address book.
[New] 5. Added the function of adding business cards, which can add new contact records to the private address book.
[New] 6. Added new product search function, you can search related products on the website. .
[New] 7. Added forum technical support to provide consultation on related issues encountered when using this system.
[New] 8. New reporting function, employees can report work summaries and plans, and managers and department heads can give instructions on employee reports.
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