In the face of increasingly rampant phone scams, technology companies are also actively seeking effective solutions. British mobile operator Virgin Media O2 recently launched a refreshing anti-fraud weapon - AI virtual grandmother Daisy. She is not an ordinary AI, but has been carefully trained to deal with fraudsters by pretending to be real, cleverly delaying time, and thereby protecting users from fraud. The editor of Downcodes will take you to understand this unique AI anti-fraud tool.
British mobile operator Virgin Media O2 recently launched an innovative anti-fraud technology - an AI virtual grandmother named Daisy, specially designed to deal with the increasingly rampant phone scams. The only task of this virtual grandma is to answer scam calls and delay the scammers as long as possible.
When a fraudster calls a specific number set by the operator, the AI bot, which is indistinguishable from a real person, answers the call. According to O2, they used a number of cutting-edge AI technologies and models to train this chatbot that sounds like an elderly woman. Jim Browning, a well-known anti-fraud YouTuber, also participated in the training process.
Picture from: zdnet
The entire call process is completely automated: AI will monitor and convert the caller's voice into text in real time, then generate a response through a customized large language model and character layer, and finally convert it into a natural conversational voice through the AI speech synthesis model. This all happens in real time, without human intervention.
While Daisy sounds like a gullible senior citizen, she's actually a scammer's nightmare. She might ramble on about her grandchildren or her hobbies, show a lack of knowledge about technology, or provide fake banking information that is useless. No matter which method is used, her purpose is only one: to waste the scammer's time so that they have no time to harass the real victim.
In a demonstration video, Daisy's performance is hilarious: she will ask if the URL requires three Ws and a dot, complain that she can only see a picture of her cat Fluffy on the screen, and then slowly turn to A never-ending story. This made the scammer finally unable to bear it any longer, and angrily said that you are just here to annoy me, it’s been almost an hour!
This innovative technology not only demonstrates the huge potential of AI in the field of anti-fraud, but also demonstrates the social responsibility of technology companies in protecting user security. Through the clever use of AI technology, Virgin Media O2 has opened up a unique new path to combat telecom fraud.
The emergence of AI virtual grandmother Daisy provides new ideas for anti-fraud work and also demonstrates the positive role of technology in maintaining social security. I believe that more similar innovative technologies will appear in the future to jointly build a more secure network environment. The editor of Downcodes looks forward to more technological innovations to bring us security!