Salesforce has announced that it will hire more than 1,000 employees to support sales of its new generative AI agent product "Agentforce". This move shows Salesforce's firm confidence in its AI strategy and its optimistic expectations for the Agentforce market prospects. Agentforce launched two weeks ago, and CEO Marc Benioff has received positive feedback from customers and said the hiring is aimed at capitalizing on the massive momentum the product has generated. The product is currently priced at $2 per conversation and is designed to provide customers with efficient AI support and sales development services.
Chief Executive Marc Benioff said in a message that the hiring drive was designed to take advantage of the "tremendous momentum" the product has brought. It is worth noting that the product, called "Agentforce," was released just two weeks ago, and Benioff said it has received enthusiastic feedback from customers.
Salesforce, the world's largest provider of customer relationship management software, has made major adjustments to its AI strategy this year, focusing on developing intelligent agents that can complete tasks independently. These agents can perform customer support or sales without human supervision. development. Initial pricing for the product is approximately $2 per conversation.
Over the past two years, San Francisco-based Salesforce has struggled to control sales costs, including cutting staff and pushing some customers to use more self-service or third-party purchasing options. As of the end of January, Salesforce had 72,682 employees.
Currently, other software companies such as ServiceNow and Microsoft are also actively developing autonomous agent products. Benioff has repeatedly criticized Microsoft's AI efforts, pointing out that its "Co pilot" product performed disappointingly when delivered to customers.
After Salesforce released the hiring news, its stock price also rose, rising about 1.5% on Friday and climbing another 2.5% to a record high of $322.81. As of Thursday's close, Salesforce stock had gained 18% this year.
The editor of Downcodes believes that Salesforce's large-scale recruitment to support Agentforce highlights the huge potential of generative AI in business applications, and also indicates that AI technology will play a more important role in the field of customer relationship management in the future. The hiring and stock price increase reflect the market's positive response to Salesforce's AI strategy. We'll wait and see how Agentforce changes the customer relationship management industry.