Salesforce CEO Mark Beoff recently expressed his unique insights into the future development of artificial intelligence in a "Wall Street Journal" podcast. He believes that the current enthusiasm for large language models (LLMs) is too high, and that the focus of future artificial intelligence should be on autonomous agents that can perform tasks independently, rather than just chatbots. The editor of Downcodes will explain to you Mr. Beoff’s views and the layout of Salesforce and other companies in the industry in the field of independent agency.
Marc Benioff, CEO of the American cloud computing software company Salesforce, recently stated on the Wall Street Journal’s “Future of Everything” podcast that the future of artificial intelligence lies in autonomous agents rather than large languages. Chatbots driven by LLMs. He pointed out that we are currently at the upper limit of large language models.
Benioff mentioned that in the past few years, everyone's enthusiasm for ChatGPT has been too high, leading ordinary consumers to believe that the capabilities of artificial intelligence are far beyond reality. He believes that large language models are not the key to technological progress and that future AI development should focus on autonomous agents that can perform tasks independently. For example, these agents can conduct sales communications or marketing campaigns, thereby making the company more efficient.
Salesforce has already started to realize this vision with the launch of pre-built AI agents for customer service automation. Beoff emphasized that these tools can enhance employee productivity, increase corporate profits and revenue, and make the relationship between the company and customers closer. He also expressed caution against the current over-publicity of artificial intelligence capabilities, especially the exaggerated publicity made by overly optimistic "AI missionaries" and "AI evangelists", believing that this is a serious misleading to corporate customers.
Beoff pointed out that companies should use these technologies to enhance their competitiveness rather than be fooled by illusory visions. He believes that companies that can effectively apply autonomous agent technology will stand out in the market competition. In addition, OpenAI is also preparing to launch an agent called "Operator" in January 2025, which can independently perform tasks such as writing code or booking travel. Meanwhile, Nvidia, one of the world's largest companies, is driving the trend, with CEO Jensen Huang saying enterprise adoption of autonomous agents is growing rapidly.
All in all, Beoff's views point out a new direction for the future development of artificial intelligence. Autonomous agent technology will become the key for enterprises to improve efficiency and competitiveness. The practices of companies such as Salesforce also confirm this trend. In the future, we will see more companies embrace autonomous agent technology and promote innovation in artificial intelligence applications.