The editor of Downcodes will take you to understand how India uses artificial intelligence to improve e-government! India is actively using artificial intelligence technology to innovate its digital infrastructure and provide convenient government services to more people. From processing hundreds of thousands of citizen inquiries every month to eliminating language barriers through bilingual support systems, artificial intelligence is increasingly used in India, covering registration, qualification review, information updating and other aspects, significantly improving government services efficiency and accessibility. This article will provide an in-depth discussion of India’s investment, local development and future plans in the field of artificial intelligence, showing its active exploration in digital transformation.
In India, artificial intelligence is rapidly transforming government digital infrastructure, enabling more underserved communities to benefit. Recently, at the NVIDIA Summit in Mumbai, Sharmishtha Dasgupta, deputy director of the National Informatics Center, shared an update on how AI can enhance e-government. She mentioned that the AI system can now handle 500,000 to 700,000 queries per month and operates around the clock to ensure that thousands of citizens can receive timely help.
These inquiries involve many things, such as registration, qualification review, updating information and troubleshooting. Dasgupta emphasized that such an efficient and scalable system is very much in line with the goal of the Digital India initiative to make government services easily accessible to every citizen.
Not only that, but AI also removes language barriers through bilingual support systems, making interaction with government projects simpler. For example, the Indian Railway Catering and Tourism Corporation (IRCTC) is using a conversational AI chatbot called AskDISHA2.0 to help users easily book tickets through voice, chat and click operations.
Manohar Paluri, Vice President of AI at Meta Company, also mentioned at the summit that India has shown great enthusiasm in the acceptance and application of AI technology. He gave the example of Pratham, an educational non-profit organization, to illustrate how AI can help children learn in a more economical way. Through such technology, farmers will also have access to agricultural and financial support information in their native language that was previously inaccessible to them.
According to data from the Indian government, India's spending in the field of AI increased by 109.6% in 2018 and is expected to reach approximately US$11.7 billion by 2025. Local AI models in India are also emerging. For example, OpenHathi launched by Sarvam AI is India's first language model focusing on Hindi, showing similar performance to GPT-3.5.
At the same time, Tanusree Barma of UIDAI mentioned at the summit that they are also promoting the localization of AI to ensure data security and autonomy. By continuously developing local AI solutions, India is gradually reducing its dependence on foreign technology.
In addition, India is actively promoting the BharatGPT plan, aiming to build multilingual and multimodal basic AI models. This government-backed initiative engages all sectors of society and lays a solid foundation for future digitalization.
All in all, India's active exploration and huge investment in the field of artificial intelligence have injected strong impetus into the modernization of its e-government and the development of the digital economy. This not only improves the efficiency of government services, but also brings a more convenient and fairer digital life experience to the people. In the future, India's innovation and development in the field of AI deserve continued attention.