In the face of increasingly rampant phone scams, technology companies are also actively seeking effective response strategies. British mobile operator Virgin Media O2 has launched a refreshing anti-fraud technology: an AI virtual grandmother named Daisy. The editor of Downcodes will take you to understand this ingenious anti-fraud technology and how it uses artificial intelligence to cleverly fight phone scams.
British mobile operator Virgin Media O2 recently launched an innovative anti-fraud technology - an AI virtual grandmother named Daisy, specially designed to deal with the increasingly rampant phone scams. The only task of this virtual grandma is to answer scam calls and delay the scammers as long as possible.
When a fraudster calls a specific number set by the operator, the AI bot, which is indistinguishable from a real person, answers the call. According to O2, they used a number of cutting-edge AI technologies and models to train this chatbot that sounds like an elderly woman. Jim Browning, a well-known anti-fraud YouTuber, also participated in the training process.
Picture from: zdnet
The entire call process is completely automated: AI will monitor and convert the caller's voice into text in real time, then generate a response through a customized large language model and character layer, and finally convert it into a natural conversational voice through the AI speech synthesis model. This all happens in real time, without human intervention.
While Daisy sounds like a gullible senior citizen, she's actually a scammer's nightmare. She might ramble on about her grandchildren or her hobbies, show a lack of knowledge about technology, or provide fake banking information that is useless. No matter which method is used, her purpose is only one: to waste the scammer's time so that they have no time to harass the real victim.
In a demonstration video, Daisy's performance is hilarious: she will ask if the URL requires three Ws and a dot?, complain that she can only see a picture of her cat Fluffy on the screen, and then slowly turn to A never-ending story. This made the scammer finally unable to bear it any longer, and angrily said that you are just here to annoy me, it’s been almost an hour!
This innovative technology not only demonstrates the huge potential of AI in the field of anti-fraud, but also demonstrates the social responsibility of technology companies in protecting user security. Through the clever use of AI technology, Virgin Media O2 has opened up a unique new path to combat telecom fraud.
The emergence of Daisy provides new ideas for anti-fraud work, and also indicates that artificial intelligence will play an increasingly important role in ensuring network security. This is not only a manifestation of scientific and technological progress, but also a commitment to social responsibility. We look forward to more similar innovative technologies appearing in the future to jointly protect our network security.