WhatsApp’s latest iOS beta version (24.25.10.84) brings major AI-based updates to business users, including AI smart replies and business platform connection features. This move marks Meta’s further advancement in its AI strategy, aiming to provide enterprises with more intelligent and efficient business communication solutions. Through convenient QR code scanning, enterprises can enable AI customer service to achieve round-the-clock intelligent customer service, which is especially suitable for customer consultation during non-working hours and can provide real-time information such as product information, solution recommendations, prices and inventory.
Meta’s instant messaging application WhatsApp has introduced important updates in the latest iOS beta version (24.25.10.84), bringing AI-driven smart reply functions and new business platform connection features to business users, marking the further deepening of its AI strategy.
The core of this update is the AI support system for enterprises. Enterprise users can activate the AI customer service function by simply scanning the QR code to achieve round-the-clock intelligent customer service. This function is especially suitable for handling customer inquiries during non-working hours. It can intelligently reply to product information, recommend solutions based on customer needs, and provide real-time price and inventory information.
In practical applications, the system has designed a flexible human-machine handover mechanism. When businesses need humans to take over a conversation, AI immediately steps aside to ensure continuity of service. To ensure transparency, the system will clearly inform customers whether they are currently talking to AI. Considering the possible inaccuracy of AI responses, enterprises can provide feedback to Meta to help continuously optimize service quality.
In addition to AI features, WhatsApp has also launched new features for business platform connectivity. Enterprises can associate the WhatsApp business application with its business platform by scanning the QR code to achieve unified management of accounts. It is worth noting that during the setup process, the system supports the transfer of the last 6 months of chat history, but does not include group chat history.
This update reflects Meta’s continued layout in the AI field and demonstrates its strategic intention to deeply integrate AI technology with instant messaging services. With the gradual improvement of functions, WhatsApp is expected to provide business users with smarter and more efficient business communication solutions.
This WhatsApp update fully demonstrates Meta’s determination to actively explore in the field of AI and its emphasis on improving the communication efficiency of enterprise users. Through the integration of AI-driven and business platforms, WhatsApp provides enterprises with a more comprehensive communication platform, and its future development is worth looking forward to.