Slack announced the in -depth integration of its Agentforce AI assistant with Salesforce, which will be officially launched on December 17. The integration aims to use the rich context information of the SLACK platform to improve the efficiency of enterprise work and solve the challenges faced by enterprises in fragmented software stacks. By integrating the daily dialogue and organization data of the SLACK, the AI assistant will have comprehensive contextual knowledge, reasoning ability and action capabilities, assist in completing various tasks such as new employee training, cross -departmental project management, and ensure data security and user trust.
Slack has recently announced that it will integrated its Agentforce AI assistant with Salesforce to improve the efficiency of enterprises through context intelligence. This integration will become an important part of the Salesforce Agentforce 2.0 and is expected to be officially launched on December 17.
In an exclusive interview, Rob Seaman, the chief product officer of Slack, pointed out that the Slack platform usually reflects the structure of the organization and the current priority, which provides rich context information for AI assistants. He said: "The knowledge, important matters in our organization, and other information are flowing in the SLACK channel. AI assistants can use this information to answer questions and reason."
The integration of this AI assistant will use a large number of daily dialogue and organizational data of Slack's daily flow to improve its efficiency. Seaman emphasizes that these next -generation AI assistants have three key capabilities: comprehensive context knowledge, reasoning ability, and action capabilities. He believes that SLACK, as a "search log" for modern enterprises, can provide unique advantages for the performance of AI assistants.
The new platform will launch a custom AI assistant library, which can use these assistants to complete various tasks, such as new employees' entry training and complex cross -department project management. Seaman mentioned that AI assistants will work as a team to work with humans to form a model of efficient collaboration.
In terms of user trust and data governance, Seaman emphasized that all AI assistants will operate based on the "user context" and only access information that users have the right to view. The platform also includes a powerful security mechanism. Salesforce calls it a "trust layer", which aims to properly handle sensitive information and ensure that it follows business rules. Users can also test AI assistants in real time and observe their decision -making process through transparent construction interface.
For those companies that struggle in fragmented software stacks, this integration may marked the transformation of technical infrastructure. Seaman said that many of the current "messy manual processes" can be simplified through these context assistants. Taking employees' employment as an example, he pointed out: "The entry process of new employees is usually lonely and nervous. AI assistants can help them adapt to the working environment faster."
This strategic cooperation between Slack and Salesforce aims to seize the opportunity of the AI Revolution of the Enterprise. Although companies such as Anthropic and OpenAI have launched their own AI assistants in the market, SLACK may have a significant competitive advantage with its in -depth integration of corporate workflow and control over the context of the organization. As companies face the challenges to effectively implement AI tools, Slack and Salesforce believes that AI assistants with context consciousness will be more valuable than independent AI solutions.
Product entrance: https://www.salesforce.com/Agentforce/
Points:
Slack and Salesforce will launch a deep integration AI assistant to improve the efficiency of enterprise work.
The new AI assistant has comprehensive contextual knowledge, reasoning ability and action capabilities to meet the needs of enterprises.
Users can test AI assistants in real time to ensure data security and trust.
All in all, the cooperation between Slack and Salesforce will bring a more intelligent and more efficient way of working to enterprises. The AI assistant perceived by the context is expected to become a key driving force for digital transformation of enterprises, and it is worth looking forward to its future development and application.