The author works for an Internet company and is mainly responsible for customer service. Recently, the company launched a new talent website www.lzrc365.com Liuzhou Talent Network, which needs promotion. The leader asked me to call recruitment companies to promote our website and ask companies to log on to our website to publish recruitment information in order to attract more recruiters and job seekers. I have never done telemarketing work before. It is very unfamiliar and I don’t know how to start. But we can only bite the bullet and cross the river by feeling for the stones.
Search 10 recruiting companies online, record their contact information, and then call each one. The phone call took a total of 20 minutes, but these 20 minutes were quite long to me. Many customer service personnel answer the phone and hear that they are salespeople and refuse directly. Some customer service staff were more polite and would politely refuse: "Sorry, our company is full." After 20 minutes, there were only two or three interested companies, which made me very distressed.
The work tasks were completed, but the transaction volume was very small. The author believes that there are several gains from this work, which must be kept in mind in future work:
1. When doing telemarketing, you must remember that customers are very busy and have their own work. It is very normal for you to hang up the phone. It is rare for you not to hang up the phone. You have to put yourself in someone else's shoes. If it were you and so many people call to sell products every day, would you be annoyed? Would you hang up? Remember, don't go around in circles. The first three sentences must be concise and clear, and attract people immediately. client.
2. Don’t feel any psychological burden after being hung up on. Don’t argue with the customer over the phone, because the customer is not targeting you. Customers will receive N calls every day. It is normal for a customer to hang up the phone. It is not disrespectful for the customer to hang up the phone. It just means that he wants to do something else. It is just a way of rejection.
3. It’s really not easy for front-line salespeople. It’s tiring! Not long ago, there were rumors that channels jointly submitted a letter to Alibaba threatening to withdraw collectively. I don’t know whether it is true or not, but I think that front-line salespeople suffer the most. The superior manufacturers really cannot understand it. If this rumor is true, I fully support those channel vendors who strive for more benefits for themselves!
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