Recently, Mr. Li, a villager in Baoding, Hebei Province, reported to the police that his children spent 120,000 yuan on game accounts, mobile phones, clothes, etc. without their knowledge, and the money was originally intended for waist surgery for his lover.
Police from Yong'an Town Police Station said that the child was quite rebellious when he was in the second grade of junior high school. After the incident, the police contacted the customer service of the shopping platform and informed the other party that the buyer was a minor. After many days of repeated coordination, except for mobile phones and other items that have been used and cannot be returned, the platform will refund the game recharge money one by one in accordance with the law. Currently, more than 60,000 yuan has been refunded.
On consumer insurance platforms, searches for minors and complaints about game recharges and refunds abound. There were 7,521 complaints against Honor of Kings alone, 15% of which involved minors’ game recharge issues.
Mr. Cui’s 12-year-old child stole his grandma’s mobile phone, downloaded games and recharged the phone to a total of 23,994.96 yuan. Huawei refused to refund the money and the complaint is currently being processed.
Ms. Li’s 7-year-old child made multiple recharges on Dream Workshop games, totaling 8,100 yuan. Ms. Li said sadly, "The child is only 7 years old and has no concept of money."
The editor looked at the recharge records provided by Ms. Li and found that there were recharges in the morning, noon and evening from May 25 to May 29. Among them, there were 6 recharges on May 27 alone, each of which was mostly 648 yuan.
For the protection of minors, the Civil Code also stipulates the situation of recharge and refund for minors.
Today, from the perspective of recovering economic losses, Consumer Protection has produced the following refund guide and prevention suggestions for parents who are "worried" and "not worried".
If you find that minors in your family have made large recharges in games or live broadcasts, please remember the following three steps.
First, follow the " Tencent Customer Service " official account, send the " Refund for Minors " message, and then follow the prompts.
If negotiation with Tencent customer service fails, you can call 0755-12315 to make a complaint.
If the problem cannot be solved online, please call Apple at 400-666-8800 to negotiate a solution. Things to note:
Record the customer service number. If the customer service cannot help solve the problem, be sure to ask the customer service to help record the dispute and report it to the backend processing department.
If you don’t receive a call from Apple’s customer service, you can call 400 to complain about the customer service inaction with this specific work number.
In the Internet age, both adults and children are faced with temptations of one kind or another. In addition to physical objects, there are also various virtual products on the platform. Although they are expressed in different forms, they all cost the time and energy of the producers, and they are all a commodity.
It is obviously not appropriate to refuse to pay for virtual goods that have been consumed simply because you are a minor. Here, Consumer Insurance recommends the following for parents:
As guardians, parents should spend more time with their children, provide education and guidance, and prevent children from being addicted to games.
If possible, equip your child with a dedicated mobile phone, do not bind a bank card, and turn off functions such as recharge and transfer.
Parents who do not have the conditions for a dedicated phone should manage the fingerprint, password and other payment functions of the mobile phone to prevent their children from entering their own fingerprints or mastering the payment password.
At the same time, you should pay attention to the consumption records of your mobile phone. If you find that your child is recharging games, stop it in time and report it to the operator to request a refund.