Why did Ding Dong’s grocery shopping suddenly become unavailable? According to official news, users can buy groceries online and have them delivered to their doorsteps, but suddenly this software became unavailable. What exactly happened? Let’s introduce Ding Dong’s groceries online. Why can’t I buy groceries?
According to the latest official news from Dingdong Maicai, the company has adjusted its business in Chongqing and Chengdu and suspended services in relevant areas based on the consideration of cost reduction and efficiency improvement. This means that the Dingdong Maicai sites in Chongqing and Chengdu will be closed in 2023. The service will be temporarily suspended after 18:00 on May 29, 2020. When will it be restored? It depends on Dingdong Grocery.
Decision made.
![Why can’t I use Dingdong Caicai app? I can’t log in to the Dingdong Caicai app. Introduction [Multiple pictures] Picture 2](http://img.wbto.cn/uploadimg/image/20230522/20230522143234_87089.jpg)
How to get a refund if Ding Dong doesn’t work for grocery shopping?
1. First, click [My] on the lower right side of the software and find [Customer Service and Help].
![Why can’t I use Dingdong Caicai app? Dingdong Caicai app cannot be logged in. Introduction [Multiple pictures] Picture 3](http://img.wbto.cn/uploadimg/image/20230522/20230522143345_82751.jpg)
2. Then contact customer service so that the balance in the account or the unexpired green card will be refunded.
![Why can’t I use Dingdong Caicai app? Dingdong Caicai app cannot be logged in. Introduction [Multiple pictures] Picture 4](http://img.wbto.cn/uploadimg/image/20230522/20230522143256_31416.jpg)