Here is an introduction to the solution to why there is an abnormal account in Enterprise WeChat . If you are interested, let’s take a look.
reason:
Usually it is restricted or banned by the system.
Solution:
1. Apply to lift restrictions according to system requirements, and then the user will wait 24 hours to return to normal.
2. If you are still restricted after 24 hours, it may take a week to communicate normally.
3. If the user needs it urgently, he or she can update the sub-account for use, but the number must be maintained to avoid being restricted again.
operate:
1. Enter Enterprise WeChat Settings-Security Center-Self-made Unblocking.
2. Or we can directly enter the manual customer service in the customer service window - click (Send Message/Login/Add Friend Exception) - select the specific situation.
3. Send the materials required by the manual customer service to the manual customer service:
Full name of corporate WeChat, restricted account name, restricted account mobile phone number, restricted page screenshot, restricted time, problem manifestation, detailed description of restriction, and enterprise ID.
Even if you submit the materials, there is no guarantee that it will be unblocked. It will take about 3 working days to receive feedback from customer service.