Enterprise office automation system, referred to as OA, is increasingly widely and deeply used at the enterprise level. With the continuous upgrading and development of communication technologies and methods, more and more advanced technical implementation and support are provided for OA systems. Among them, the enterprise SMS platform is a closely integrated part of the two. Currently, almost all OA systems support Bulk SMS platforms, and even some OA systems with powerful CRM functions, also have more professional SMS marketing platforms.
If you want to fully understand the structure of the integrated application of the SMS platform and the OA system, you must clearly understand the nature of the OA system.
The office automation system is a strategically significant information system that realizes the collection, processing, flow and sharing of office information between departments at all levels within the agency and between internal and external agencies to achieve scientific decision-making.
The biggest disadvantage of the current system is that because it adopts a workflow model, the system cannot proceed to the next step without any link in the system flow. Therefore, leaders and bosses must not leave their office computers during working hours. But this is very unrealistic. We can solve this problem for you. When the leader is not next to the computer, as long as there is an approval file, the system will automatically send a text message to the leader or boss’s mobile phone to let them know the documents that need to be approved. If If necessary, you can call the company back or send a text message for remote approval and signature.
Goal: "Using advanced and mature computer and communication technology as the main means, build an office information system covering each unit or enterprise office department, provide information exchange between the enterprise and other dedicated computer networks, and establish a high-quality, high-efficiency enterprise Information networks provide services for leadership decision-making and office work, and realize the modernization of office work, the use of information resources, networked transmission and scientific decision-making.”
The current office automation system refers to the OA system based on workflow.
1. It is a description of a complete set of rules and procedures to manage the flow of information and business activities in the collaborative work process.
2. The goal is not just to process, not just to move things from one place to another, but to manage the rules and processes that guide how the operating environment operates.
3. Workflow technology provides an effective medium for rule and process automation. When a task in the work is completed, workflow technology transfers the work to the next step in the process in real time according to predetermined rules.
4. The office automation system meets the needs of information transmission and collaboration. It gives full play to the advantages of computer networks, relies on email technology, and emphasizes the flow processing and collaborative interaction of information. This is the current mainstream direction of OA systems.
Above, we mainly discussed the application goals of the OA system. The following mainly introduces the integrated application of the SMS marketing platform and various functional modules of the OA system.
1. After-sales service reminder
For example, some maintenance notifications, activity notifications, renewal notifications and other information can be sent at a set time or at any time.
2. Task reminder
According to the tasks established according to different business flows, at the task node, SMS notifications will be sent to the participants to keep abreast of the dynamics of the tasks, etc.
3. Personal schedule reminder
SMS reminders for personal daily office assistants.
4. Group sending of office information and notifications
The mass sending of internal company information can be sent to the whole company or to designated departments and personnel.
5. Large conference reminders
The system is used for large and medium-sized conference affairs management. It has on-site conference notices, reminds participants to participate in certain activities and precautions, and participants send information to the system through text messages to submit service requests, such as purchasing return tickets, requesting professional materials, etc. The system can also conduct certain special surveys on participants and make statistical analysis reports, making it a powerful assistant for conference organizers.
6. Assistance with enterprise business processes
Tracking of mobile orders, dynamic optimized scheduling, logistics, and capital flow;
Inventory inquiry, current account inquiry;
Information monitoring alarms, environmental monitoring warnings, etc.
The modern office automation system is required to become a platform for effective information collection and management. It is a new generation of all-round paperless office information service system with open and advanced intranet technology and messaging and workflow management technology as the core, becoming a resource center. and communications center. It needs to improve the communication level within the enterprise. The SMS platform will undoubtedly play a huge role in improving the integrated communication level of the OA system.
Author: MSN, Senior Marketing Consultant, Beijing Rulin Network Technology Co., Ltd. [email protected]
Rulin Network - Internet marketing experts around enterprises www.rulin.net (Reprinting is welcome, please keep the source and author of the article consistent with this site www.rulin.net/blog)