It is inevitable to lose or forget some items when taking the train, such as luggage, food, clothes, electronic devices, etc., but no matter what, you can follow the tutorial shared by the editor to find it. Let's learn about it together.
Call the national railway customer service hotline 12306
Search through the official website of Railway 12306
Search through Railway 12306 APP
Ask railway staff for help
★Bring your ID card and make an appointment with the staff to collect it at the station.
★If you need to entrust someone else to collect on your behalf, you need to confirm the identity information and contact information of the representative with the staff in advance.
After the pick-up agent arrives at the station as agreed, please cooperate with the staff to register for pick-up.
★If you are out of town and have no relatives or friends to help you pick it up, you can transfer it to your local train station.
When the items are delivered to the destination, the station will notify the recipient to bring their ID card to collect them.
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