Can I cancel the order if Dewu has not been shipped? Some netizens have purchased products on Dewu, but they have not been shipped. Next, we have compiled the detailed rules for canceling orders on Dewu. If you want to know, come and take a look. I believe it will definitely help you.
1. Cross-border orders that have not been shipped by Dewu cannot be canceled. Domestic orders that have not been shipped can be canceled. If it is within the cooling-off period, you can cancel it by yourself. If the order is placed more than 30 minutes ago, you need to pay a certain fee to compensate the seller.
2. Depending on the order type, the cooling-off period given to the buyer is also different:
1. "Spot orders" are placed 30 minutes after successful payment, and special products are subject to page display;
2. The cooling-off period for “Lightning Direct Orders” is before the platform ships;
3. "Cross-border/Europe/Bonded Warehouse" orders, except for "Cross-border Consignment and Cross-border Express", do not support cancellation after purchase. Other orders can be canceled by themselves within 30 minutes after successful payment. If it exceeds 30 minutes, cancellation is not supported. Cancel.
[Friendly reminder: When placing an order, you can check the details in the "Buyer Instructions" on the order submission page. 】