Center Online App
v23.05.21
1. The customer service system not only provides a variety of communication methods such as text, voice, video, etc., but also supports intelligent robots;
2. Ability to quickly provide customers with accurate answers and transfer issues that require manual processing to professional customer service personnel;
3. The main function is to provide online customer service to ensure that customers can get timely and professional answers.
1. Customers can know their status at any time and do not have to worry about missing the time to process business due to long waiting time;
2. Initiate active calls and return visits to customers according to their needs and wishes, and provide customers with more proactive service support;
3. By introducing digital technology, ICBC hopes to better meet customer needs and improve customer satisfaction.
1. Support multiple customer service channels, such as hotline, online chat, email, etc., allowing companies to communicate with customers conveniently;
2. The application can not only intelligently direct calls to the appropriate customer service representatives based on customer types and characteristics;
3. Screen and allocate responses based on time, region, language and other factors to ensure that customers can receive effective responses in the shortest possible time.
1. Integrated data analysis tools, which can perform statistics and analysis on customer service staff’s work efficiency, customer satisfaction, work results and other data;
2. Obtain and record customer information in real time, track every detail in the customer service process, and provide convenience for enterprises to maintain customer relationships;
3. Fully consider the needs of mobile users, support rapid response and operation on mobile terminals, and facilitate customer service representatives to respond and handle anytime and anywhere.
