1. Provide users with one-on-one online consultation services, and citizens can consult online on relevant policies and regulations, social security, environmental protection and other issues;
2. Users can make appointments to handle business through the platform, and the platform will promptly provide users with processing progress reminders so that you can always keep track of the business progress;
3. The platform promptly pushes news notifications on policies, regulations and other aspects according to the areas selected by users to focus on, helping users understand the latest policies and regulations.
1. After citizens submit help information online, the platform will transfer it to the public security, fire protection, medical and other departments;
2. Provide necessary information such as the contact information of the seeker as soon as possible to ensure the safety of the seeker;
3. Provide online evaluation function, users can evaluate service staff to provide reference for subsequent services.
1. There is no need to wait in line or go to a physical window to handle procedures. By handling business online, everything becomes simple and efficient;
2. The APP adopts multi-layer encryption technology, and user information is completely encrypted and stored to achieve maximum protection of user privacy;
3. The platform is online around the clock and provides services anytime and anywhere, so you are not limited by time, geography and other factors.
1. The platform independently develops an intelligent customer service system to provide citizens with faster, more accurate and better services;
2. Enter your own consultation questions, and professionals will answer them online without delay;
3. Submit your suggestions and opinions, and the relevant departments of the municipal government will handle them in a timely manner and give you a reply.