In many companies, IT is the service department of the enterprise. Many IT office staff are extremely busy, but it seems to their bosses that they have done nothing; Daystar Helpdesk is used to help IT improve efficiency and report workload. For each question, a ticket needs to be submitted, and a report will be issued to the boss at the end of the year.
Daystar Helpdesk is an assistant software for enterprise IT. In an enterprise, IT is usually a service department that solves employees’ computer usage problems.
Helpdesk allows employees to submit their own problems in the background and set priorities, and IT Support staff will solve these problems according to their own time management.
Daystar Helpdesk system includes six major versions:
1) Tickets problem management , quickly solve user problems through problem management.
2) Asset management (the system supports four types of commonly used hardware devices: computers, printers, scanners and projectors). For other hardware (such as routers, mice, keyboards and other consumable items), the system does not perform Ticket statistics. However, if the system uses With the built-in purchasing system, such purchases can be added to facilitate later statistics)
3) Asset procurement. Through employees' purchases of supplies, the company's asset purchases can be counted. In order to simplify the system, the system only supports one-level approval.
4) Knowledge Base can classify common questions.
5) News and notifications . Publish IT news, notices, etc.
6) Reporting system . Supports various reports.
Note: Helpdesk is mainly for enterprise use. If you have a personal website, you can still contact us to get the free version. However, enterprises, organizations, etc. must purchase the commercial version.
Daystar Helpdesk help desk system V4.6.1.0 improvements over V4.6
1) Rename the dashboard to "Problem Panel", use the same Chinese language, and cancel the mixed arrangement of Chinese and English.
2) In the problem management panel, a problem reminder similar to MSN is added. Issue flags for unresolved issues. Added multi-keyword search.
3) Added Support's problem-handling calendar so that supervisors can quickly check personal work status.
4) On the knowledge base page, the layout of the detail page has been adjusted.
5) On the computer management page, when you go anywhere, the export of PC customized optional items has been added.
6) On the document investigation page, the approval page has been adjusted to make it more user-friendly.
7) On the export report page, a proportional tooltip, a question list, time-based viewing, reports, etc. are added.
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