51KFCMS 2008 SP1 upgrade function description (ip.mdb database needs to be updated from the official website)
1. Convenient web dialogue function:
Both ends of the conversation are completely implemented in WEB form, which greatly facilitates customer use.
2. Complete chat records record the customer ID and address (IP information) during each reception process by customer service staff.
3. Offline automatic response When the customer service staff is not online, you can set up an automatic reply with a welcome message and support a 10-level directory menu.
4. Traffic statistics: grasp the real and effective traffic and consultation volume data, and record the traffic and consultation volume data
5. Actively initiate a conversation to provide the visitor’s origin, online time, access track, and status on the current page.
6. Real-time file transfer provides convenient two-way local file transfer. Visitors and customer service do not need to install browser plug-ins.
7. Unlimited agent management free account has 2 agents (1 management ID + 1 customer service ID)
8. Customers can customize customer service icons through the custom customer service icon function
9. Customer service transfer: Customer service staff can use this function to transfer the visitor who is consulting to another online customer service staff
Function introduction:
Web dialogue website visitors do not need to download and install any plug-ins and client software. With just one click, they can communicate with the website customer service online in real time.
Active dialogue Website customer service can proactively engage in dialogue with website visitors, including issuing dialogue invitations and direct dialogue, so that customer service staff have the opportunity to proactively explore customers.
Frequently used phrases preset website customer service can pre-set FAQ response content according to the specific needs of their own company to save response time.
The dialogue transfer website can flexibly transfer conversations between customer service personnel to achieve a similar effect to a group call to improve reception efficiency.
Visitor source tracking website customer service can view the current number of visitors to the website, their source location and the page they are on in real time.
Traffic statistics website customer service can view various traffic statistics information of the website in real time.
File transfer During the conversation, backend customer service staff and visitors can transfer files to each other.
Send pictures. Backend customer service staff can send pictures directly.
The customer service of the historical record query website can query historical conversation records online and supports advanced queries with various complex conditions.
The data analysis system can classify, organize and analyze visitor information.
Customer service groups are embedded in related pages on the visitor side. Visitors will have corresponding customer service services when they visit different pages. Such thoughtful design will not only improve the efficiency of customer service, but will also increase visitor satisfaction.
With regular customer identification, you no longer have to worry about the loss of important customer information. Even if your customer goes offline and talks to you again, his visitor business card and historical conversations will not disappear, making it easier for you to identify.
Note: Some functional limitations of this program are only for personal webmaster use and learning.
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