The main functions of the 3Q customer service system are:
(1) Real-time visitor monitoring As soon as a visitor opens the website, customer service will know.
(2) Visitor source identification can identify the source of the visit
(3) Actively invite conversations. When visitors browse the website, they can be known by customer service, and customer service can actively initiate conversations with visitors.
(4) Chat record saving Chat records are automatically saved to the database for backup.
(5) Offline message When the customer service sends information to the visitor, the visitor has closed the conversation window, and the message is retained in the database. When the visitor comes online again, a pop-up window will automatically display the information.
(6) Customized calling style provides multiple styles of customer service icons for use.
(7) Pre-awareness of visitor input content When a visitor is typing text but has not yet sent it, customer service can see the text the visitor has entered in advance and prepare to answer the visitor's questions in advance.
(8) Website personalization setting Customer service can independently set the website's LOGO, introduction and advertising content to be displayed on the visitor's side.
(9) Server CPU memory detection can understand server resources in real time.
(10) Guest messages When customer service is not online, visitors can leave messages.
(11) Anti-Malicious Harassment When a visitor maliciously harasses customer service, customer service can kick the visitor offline and prohibit their conversation. When the blocked visitor opens the customer service window again, he or she will only see an offline message window.
(12) Provide support for forum posting and calling. Use this function to post and call the customer service icon in each forum. When a visitor is interested in the post, he or she can click on the icon in the post to have an instant online consultation chat.
Login.aspx Customer service login portal login password is 3qsoft
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