WeLive intelligent online customer service system v6.3.0
v0
WeLive intelligent online customer service system is an enterprise-level online customer service system. The program is small and easy to use, and has a more beautiful user interface design.
Main features of WeLive intelligent online customer service system WebSocket full-duplex communication
WeLive5 uses WebSocket communication technology. WebSocket is a new network protocol based on TCP. It supports full-duplex communication between the client browser and the remote host, which allows the server to actively push information to the client, saving bandwidth and real-time performance. and other characteristics.
The mobile terminal supports both the mobile terminal and the Web terminal. The visitor communication window has up to 5 color matching styles to choose from. The customer service administrator can set and quickly switch styles in the background to facilitate website pages with different color schemes to call customer service. For those who use the customer service system Potential users develop greater affinity.
Chinese and English bilingual
The WeLive online customer service system adopts a bilingual design in Chinese and English, and can automatically select the language according to the visitor's browser, which greatly facilitates the customer service personnel of foreign trade enterprises to serve foreign users and helps domestic enterprises expand the international market. At the same time, customer service managers can edit the language online.
AI
WeLive5 has an intelligent robot customer service function that is unattended. Users can add various keywords that match their business in the background intelligent management according to their own business needs, and then they can turn on the unattended function and let the intelligent robot customer service work tirelessly. .
WeLive6.3.0 update content:
1. Added up to 18 optional visitor information prompt sounds on the customer service web side
2. Newly added customer service web client multi-window and single-window mode switching
3. Added the function of turning off offline visitors in the customer service web visitor list
4. Added setting function to enable or disable guest uploaded files
5. Added a button to prompt visitors to send screenshots on the web
6. Added instructions for real-time search of common phrases in the background
7. Optimize the file types allowed to be uploaded
8. Optimize the URL of the page where visitors come from
9. Optimize the visitor’s original website ID interface and customer service operation page display
10. Delete the sound prompt for repeated logins by visitors
11. Some other minor problem improvements and function optimizations
