cskefu
春松客服
Developer Community | Open Source License Agreement | Work Order List | Official Website
https://www.cskefu.com
| Version | Document Center | Git branch | state |
|---|---|---|---|
| v8.x | v8 | GitHub | Gitee | Active, under maintenance |
| v7.x | v7 | GitHub | Gitee | Sunset, maintenance ended |
? Chunsong customer service commitment:
Chunsong customer service declaration video: Bilibili | YouTube
New version introduction: Watch Chunsong Customer Service v8 new version conference @ 2023-07-01
? Chunsong Customer Service is an open source intelligent customer service system. It was released by Chatopera in September 2018. It is optimized and perfected in the open source community collaboration. Chunsong Customer Service belongs to the Chunsong Customer Service open source community.
Mukaiu ? | Hai Liang W. ? ? | SHIH | luruiGit | Enze | Deng Chao | Happy5 ? | kyle ? | xianliwang ? |
lihang2016 ? | live-in-the-moment ? ? | ArioWei | Excellent customer service | ecj ? ? ?? ? | Xu. . | viaco2ove | understanding | MQPeath |
SkorpiosL | hua | wq11123 | MouMouQQ ? | Tigerun ? | yangbailiang ? | lokywang ? | jichoucc ? | wuyongyin ? |
Claire | super | xiaobo9 | zhangchanglong ? | Samzong Lu ? ? ? | halfray ? | kely33 ? | websir | guodong |
zhangjian ? |
The open source code provided by Chunsong Customer Service, namely CSKeFu, contains multiple modules that can be used out of the box:
Account and organization management: assign account permissions by organization and role
Agent monitoring: People with the agent monitoring role can see and intervene in guest sessions
Contact and customer management: CRM module, manages contacts and customers, maintains customer information in a fine-grained manner, customizes labels and tags, records contact history, etc.
Web channel component: One-minute access to the dialogue window, supporting skill groups, invitations, and associated contacts, etc.
Facebook channel component: Quickly access the Facebook Messenger channel, and support Facebook fan pages, Shopify and other overseas social and e-commerce platforms through Messenger
Agent workbench: gathers visitor requests from multiple channels, automatically allocates agents according to policies, automatically pops up screens, transfers, etc.
Robot customer service: integrated with Chatera cloud service
Corporate chat: Support corporate employees to chat in groups and privately in Chunsong customer service system
Quality inspection: historical conversations, service summary, service feedback and related reports
For detailed introduction of functions, please refer to the Documentation Center.
welcome page 
Agent workbench 
Agent monitoring 
Integrated customer service robot 
Customer service robot response 
Download the "Chunsong Customer Service User Guide".
Supports cloud native environment, one-click deployment of containerization, use Chunsong customer service now! Refer to the "Private Deployment Documentation".
After deployment, perform system initialization and set departments, permissions, accounts, etc. for the organization. Please refer to the "System Initialization Document".
For operation and maintenance work such as backup, upgrade, and rollback, please refer to the "System Maintenance Document".
For specific instructions for using the product, please refer to the "Chunsong Customer Service Documentation".
More than 85% of Chunsong customer service enterprise customers have launched robot customer service through Chatopera cloud service! Online 24/7 to receive visitors and assist manual agents, improving work efficiency by 10 times. The Chatopera bot platform includes components such as knowledge base, multi-turn dialogue, intent recognition, and speech recognition to standardize chat bot development.
Application scenario examples 
Supports scenarios such as enterprise OA intelligent Q&A, HR intelligent Q&A, intelligent customer service and online marketing. Enterprise IT departments and business departments use Chatopera cloud services to quickly bring chatbots online! There are two ways to launch robot customer service: 1) Chatopera cloud service, pay-as-you-go, providing daily free quota; 2) Private deployment.
Community communication platform, here you can get:
Scan WeChat to join:
If you encounter any problem using the software, first check it in the work order history. If no similar issue is found, create a new ticket using the link below -
To obtain timely product updates, event sharing and other information, follow the Chunsong customer service official account.
Amazon AWS sponsors Chunsong customer service server resources of 5W RMB (2021)
IBM Cloud sponsors Chunsong customer service server resources 12W US Dollar (2019)
QingCloud sponsors Chunsong customer service server resources 1W RMB (2018)
Copyright (2018-2024) Beijing Huaxia Chunsong Technology Co., Ltd.
Chunsong Public License, version 1.0
