[2022 International anti-black version in twenty languages] Multi-merchant unlimited seat online customer service system source code | with robot and translation

①Newly added Google Translate interface (translation interface optional: Baidu Translate API, Google Translate API)

② Optimize the real-time translation function of message conversations

③Fix customer service transfer BUG

❖System introduction

Security protection: The system is strongly reinforced to effectively prevent hacker intrusions.

International multi-language: Chinese Simplified, Traditional Chinese, English, Vietnamese, Indonesian, Russian, Thai, Japanese, Korean, Spanish, French,

German, Italian, Arabic, Portuguese, Danish and other twenty languages. Supports one-click translation, making foreign trade communication easier and facilitating new opportunities for foreign trade.

Multi-merchant customer service, unlimited seats, independent system - data is stored on its own server, supports enabling SSL, and supports offline conversations.

Omni-channel access

The panoramic workbench provides unified services to users from websites, mini programs, public accounts, APP, WeChat, Weibo, H5, call centers, work orders and other channels. It supports text, pictures, voice, expressions, videos, files and other rich media news

Stable, safe and reliable, news must be delivered

Instant messaging cloud shares code, horizontally expands billion-level high-concurrency architecture, long links are guaranteed, and messages are guaranteed to arrive.

The entire data transmission process is encrypted to ensure the sending and receiving of messages.

Intelligent routing distribution enables efficient services

Multiple allocation rules, idle rate allocation, random allocation, priority for regular customers, flexible selection

Designate customer service and skill group assignments to provide the most appropriate services

When the volume of inquiries is large, the queue can overflow and the service can sink, so that users no longer have to wait.

Intelligent customer service robot, 7*24 hours uninterrupted service

One-click activation, serving users around the clock, saying goodbye to queues

Human-machine collaboration mode assists manual customer service and efficient reception

Coverage, accuracy and other indicators all lead the industry

Comprehensively grasp user needs

Connect with the THINKPHP system and combine with the grouping system to accurately depict user portraits and complete user stratification

Complete records of user trajectories such as region/session initiation page/source, etc., to provide evidence-based proactive marketing

Unified viewing of historical service records across all channels to fully understand user needs

Instant messaging cloud shared code, horizontal expansion of billion-level high-concurrency architecture, long link guarantee

1. Supports twenty languages ​​around the world on the client side and supports customer registration (back-end configuration)

2. One-click translation: The interface is Baidu Translate and Google interface. Free application, convenient for foreign trade communication.

3. Support robots to automatically reply by specifying keywords, and set up a robot knowledge base on the backend

4. Support setting prohibited words - you can refuse to receive messages with prohibited words specified by customers

5. Support setting FAQs, setting greetings, and sending voice chats

6. Supports viewing chat records, supporting setting up JS files to facilitate docking, supporting intelligent matching of customer service and designated customer service

7. Support displaying visitor information region, language, status, last login time, number of logins, and login facilities

8. Supports remarking user information, setting up a blacklist, and supporting quick replies on the customer service backend (additional settings on the backend)

9. Support individual customer service to set greetings, send emoticons, and send pictures (supports pictures in multiple formats)

10. Support sending files, supporting transfer to other customer service, etc.

11. Support the function of docking WeChat public accounts and support WeChat customer service template message notifications

12. Support setting window color, setting evaluation content, and real-time sound prompts for dialogue.