In view of the customer relationship management system's design philosophy of "serving customers as the center", a design plan for a customer relationship management system based on J2EE was proposed. Focused on in-depth research on J2EE technology, especially on some new Internet interaction technologies and display architectures in the Web2.0 era, such as ajax, extjs, struts, hibernate e et al. conducted in-depth discussions and application practices, and proposed customer Relationship management system design prototype and technical implementation method.