Apex Complaint Processing Time Guide Quickly understand the process and response cycle

1. Appeal response time:

• The normal processing time for Apex Game complaints is 72 hours . This is due to processing speed limitations of EA (Electronic Arts), the developer behind Apex.

2. Appeal process:

• Initial appeal : For general violations, players can expect a reply from human customer service within 72 hours. If there are no serious violations (such as red envelope ban), the account may have a chance to be unblocked.

3. Complaints of high concern:

• Red envelope account appeal : After three consecutive appeals, accounts suspected of studio or cheating behavior will no longer be subject to manual review and will be automatically processed. The possibility of unblocking is extremely low.

4. Submit appeal points:

• The key to appeal efficiency : ensuring the issue is clear and providing complete information, such as account details, game logs and relevant evidence (screenshots), will help speed up the processing process.

• Remember to wait patiently and provide detailed evidence to increase the success rate of your appeal. For serious violations, appeals may not change the final decision.