How can I get a full refund for Golden Shovel War? Many underage friends sometimes accidentally recharge a large amount of money in the shovel, and want to return the recharged amount. So how do you do this? Many friends are not clear about it, so if you don’t know, follow the instructions below. Let’s learn about the method of getting a full refund in “The Battle of the Golden Shovel”.
Tencent minors parent service platform address : https://jiazhang.qq.com/jz/parent.html
Apply for refund through [WeChat]-[Discover]-[Mini Program]-search [Tencent Minor Parent Service Platform] mini program.
Customer service phone : 95092666
ps: Generally, refunds can only be made by minors who have recharged.
Specific process:
first step
Add a public account to WeChat: Tencent customer service then sends a message [underage consumption] to Tencent customer service as shown in the picture
Step 2
Follow the [click here] reply from Tencent customer service to fill in more detailed information, such as; reminder in the picture ⇈⇈
Then just fill in the correct personal information and account number, ID card and parents' household registration page photo to submit the application. We will usually reply to you within three working days. If you don't have a vaccination booklet on your household registration, you can also contact Tencent customer service specifically.
Step 3
As shown in the picture, the personal information filled in on April 24 was applied to Tencent customer service. It was received on the 27th. Then follow the steps of Tencent customer service to verify the account.
After the game account is verified, Tencent customer service will contact parents by phone within 15 working days. Remember to pay attention to the Tencent customer service phone number and be sure to answer the Tencent customer service phone call to ask minors about recharge and other related issues. If necessary, they will also ask their children to answer the phone to ask about the game. Related questions to prove whether the recharge was made by an underage!
After passing the review, Tencent will issue it back to the original payment account within 15 working days.
