In order to improve consumers' shopping experience, Taobao plans to add the WeChat payment function and officially implement relevant platform rule adjustments on September 12, 2023. All Taobao and Tmall users will receive activation notifications one after another.
• Open Taobao APP and enter the shopping cart page.
• Select the items you want to purchase and proceed with checkout.
• On the checkout page, after confirming that the selected products are correct, proceed to the next step of checkout.
• "WeChat scan code payment" will be displayed in the payment method on the settlement page, click to select this payment method.
• Follow the prompts to complete the WeChat payment process and you can successfully purchase goods.
Q1: Can all Taobao users use WeChat payment?
A1: Currently, the WeChat scan code payment function is being gradually opened and is only available to some users and some products. For specific information on whether it can be used, please refer to the page display.
Q2: How do I know that my account has been enabled for WeChat payment?
A2: You will receive a notification from the Taobao platform informing you that you are qualified to use WeChat payment. Please pay attention to your email or Taobao message center for update notifications.
Q3: What should I do if I encounter problems during the payment process?
A3: When encountering payment problems, you can first check the network connection to ensure that the network is smooth. If the problem persists, it is recommended to contact Taobao customer service for help. They can provide more detailed solutions and guidance.