After ChatGPT recently launched a new search engine function, it encountered a service failure on Monday morning, causing widespread dissatisfaction among users. The editor of Downcodes will take you to review the whole incident, analyze its impact on user experience and OpenAI's performance in responding to emergencies.
Just days after launching its new search engine feature, ChatGPT experienced a service outage on Monday morning, frustrating many users. The main manifestation of this failure is that the system frequently displays error messages, especially when users try to use the new search function.
According to user feedback, "404Not Found" error messages often appear on ChatGPT's web pages, making it difficult for people to search smoothly. The issue attracted widespread attention, with fault reports proliferating on the DownDetector website and charts showing a rapid rise in user complaints.
Although DownDetector showed a spike in problems, OpenAI's status page was not updated in time to explain the failure. Soon, as the problem was gradually resolved and the service returned to normal, the number of DownDetector fault reports returned to the average level.
ChatGPT's new search feature was launched just last week, allowing users to search for information directly on the web through AI chatbots. Previously, ChatGPT already had the ability to search for the latest information, but the addition of new features allows users to search online by just clicking an icon, without having to manually prompt the AI. The feature also provides richer search results than ever before, such as the ability to pinpoint restaurants on a map or show photos of shopping items.
However, this search feature is currently only available to ChatGPT Plus subscribers who pay $20 per month. While the launch of the service was highly anticipated, the brief outage undoubtedly impacted the user experience.
This is not the first time ChatGPT has suffered service outages. According to OpenAI's status page, ChatGPT's most recent notable outage occurred on October 17, although it only lasted 12 minutes. Prior to this, some outages on September 20 also lasted for several hours. Despite this, OpenAI claims that ChatGPT has achieved 99.84% uptime over the past 90 days.
Although ChatGPT's service failure was eventually resolved, it still exposed its stability problems and reminded OpenAI that it needs to continue to optimize the system and improve user experience to ensure the stability and reliability of the service. It is hoped that OpenAI can learn lessons, further strengthen the stability of the system, and provide users with more reliable services.