SF Technology released its independently developed large language model for the vertical field of the logistics industry - Fengyu at the Shenzhen International Artificial Intelligence Exhibition on September 8. Fengyu is not a simple general model, but is tailored to the pain points of the logistics industry and has been practically applied in multiple business sectors of SF Express, covering marketing, customer service, collection and delivery, international customs services and other fields, demonstrating its The powerful application capabilities and practical value mark the in-depth application of artificial intelligence in the logistics field.
SF Technology released Fengyu, a vertical language model for the logistics industry at the Shenzhen International Artificial Intelligence Exhibition on September 8. This model demonstrates its practical application in more than 20 scenarios in SF Express's marketing, customer service, collection and delivery, international customs and other business sectors, marking a major progress in the field of artificial intelligence in the logistics industry.
Fengyu's big language model focuses on solving the pain points of the logistics industry. Its application scenarios are extremely rich and can efficiently empower various positions in the logistics industry, allowing employees to quickly become experienced job experts. This model is significantly improved compared to the general base in terms of application effects related to logistics scenarios and logistics domain capabilities. At the same time, it achieves a balance between effects and usage costs, making every business affordable with large models for empowerment.
In terms of marketing and customer service, the application of Fengyu's big language model accelerates the conversion of business opportunities, helps customer service quickly extract key information from customer conversations, form service summaries, and at the same time gain insights into opportunities in customer feedback to improve service quality. Currently, the accuracy rate of summarization based on large models exceeds 95%, which reduces the average processing time of customer service staff after dialogue with customers by 30%.
For SF Express's couriers, also known as "little brothers," Fengyu Big Language Model provides one-on-one training for new employees from the beginning, and provides answers to various questions during daily collection and delivery operations, such as whether items can be delivered, Whether it is recommended to insure the price, etc., the accuracy of locating the brother's problem is over 98%, saving the brother 3 minutes on average per session.
SF Express has implemented comprehensive inclusive applications of large models, covering more than 1,000 positions, and provides a one-stop intelligent code-free development platform, allowing different business organizations to build their own large models within one day according to their own needs. The Q&A robot fully empowers SF Express’s various businesses.
In the international customs scenario, the Fengyu large model can quickly determine whether the item meets the customs clearance standards of the relevant country, and standardize the name of the customs declaration product according to the relevant requirements, improving the timeliness of customs clearance.
The successful application of the Fengyu large model provides an example for the logistics industry to learn from. It also indicates that artificial intelligence technology will play an increasingly important role in the logistics industry, improving efficiency, optimizing experience, and ultimately promoting the development of the industry.