Yelp has launched Review Insights, a new AI-powered feature designed to make it more efficient for users to find restaurants and filter reviews. This feature is part of Yelp's year-end product launch. It can quickly analyze and summarize restaurant reviews and provide ratings on food quality, service, atmosphere and waiting time. It displays the sentiment of the reviews in the form of intuitive icons to help users quickly Understand the overall situation of the restaurant. This feature is already available on the iOS platform and is planned to be expanded to more service categories.
Yelp recently announced the launch of a new AI feature - "Review Insights" - designed to help users discover new restaurants more efficiently and narrow down customer reviews. This feature, part of Yelp's year-end product launch, uses artificial intelligence technology to quickly analyze and summarize restaurant reviews, providing sentiment scores on aspects such as food quality, service, atmosphere and wait times.
Review Insights displays the sentiment profile of restaurant reviews via face icons (positive, neutral, critical), helping users quickly browse different aspects of reviews about a business. Users can click on a specific topic to read in-depth reviews and learn about customer feedback on the restaurant's food, service, and more. Yelp said that this feature is currently available on the iOS platform for merchants in the restaurant, food and nightlife fields, and plans to expand it to more service categories next year.
"When users search for local restaurants, they tend to focus on certain aspects, such as restaurant ambience, wait times, or food quality," Yelp chief product officer Craig Saldanha explained in a blog post. "Even if these topics are not explicitly mentioned in the review, the AI Can identify relevant themes and sentiments by understanding the context of comments.”
In addition, Yelp has also added a trending drop-down menu to the iOS version to highlight the most popular search terms. This feature will be launched on the Android platform early next year. The home page of the iOS app has also been expanded, adding new reviews, photos and full-screen user-uploaded video displays, aiming to provide users with richer information about their restaurant experience. In the coming weeks, Yelp will also roll out an AI-driven update to further enhance the user experience by customizing a personalized homepage based on users’ interests.
Through the "Review Insights" function, Yelp is committed to providing users with a more convenient and smarter restaurant search experience, using AI technology to improve user experience, and continuously optimizing its application functions to maintain its leading position in the fiercely competitive market.