Recently, the 12.35-inch version of Xueersi’s flagship learning machine has encountered collective complaints from users, attracting widespread attention. Consumers reported that the product’s propaganda did not match its actual functions. For example, the “9-layer eye protection certification” was actually only 5-layer. The AI correction function also had many errors, including judging the correct answer as wrong, providing English answers or exceeding the limit. Outline answers, incorrect answers, and inability to recognize typos, etc., seriously affect the user experience. These problems not only harm the rights and interests of consumers, but also raise concerns about the practical application capabilities of AI technology.
Recently, many consumers have reported that the 12.35-inch Xueersi flagship learning machine they purchased has multiple problems, which has attracted widespread attention. Users pointed out that the "9-layer eye protection certification" claimed by the product is actually only 5-layer certification. At the same time, AI correction homework recognition errors frequently occur during use, including: judging the correct answer as wrong; giving English answers to math questions. ;Provide answers that are out of scope or answer questions that are not asked; cannot recognize typos, etc.
In response to the above issues, Xueersi responded today. The company admitted that there were omissions in the display of eye protection certification information on the product details page, and had immediately checked and rectified it after receiving feedback. Regarding the errors and omissions in AI correction homework, Xueersi said that these phenomena are currently related to the development stage of AI technology. The company is working hard to improve the accuracy of AI judgment and deeply apologizes.
This incident not only caused consumers to question the promotion and actual functions of learning machine products, but also once again triggered a discussion on the practical application capabilities of AI technology.
Xueersi’s response acknowledged the existence of the problem and promised improvements, but consumers’ perceptions of product quality and the reliability of AI technology remain to be seen. This incident has also sounded the alarm for other manufacturers, who should be more cautious in product promotion and AI technology applications, effectively protect the rights and interests of consumers, and promote the healthy development of AI technology.