Millions of packages are lost in the United States every year, causing huge losses to consumers and merchants. In order to solve this problem, express delivery giant UPS is actively exploring the use of artificial intelligence technology to improve package security. This article will introduce UPS’s artificial intelligence-based DeliveryDefense scoring system, how it helps reduce package theft, and its impact on the express delivery industry.
About 260 million packages went missing in the U.S. last year, according to Safewise estimates, and delivery company UPS is using artificial intelligence (AI) to combat package theft with its DeliveryDefense scoring system. The scoring system identifies addresses that may be targets for theft, generating a score based on historical delivery data and other factors. The higher the score, the greater the likelihood of a successful delivery. For addresses with lower scores, merchants can reroute items to UPS stores or other pickup locations. The technology is thought to reduce the problem of package theft.
UPS's DeliveryDefense system represents a positive attempt by artificial intelligence in the field of logistics security. Through data analysis and risk assessment, it can effectively reduce the package loss rate and provide consumers and merchants with more reliable express services. In the future, similar technologies may be further developed and contribute to building a safer express delivery environment.