Google Cloud's latest research shows that British public services are facing tremendous pressure on budget and shortage of personnel. To cope with this challenge, artificial intelligence (AI) is considered to have the potential to change, especially in terms of automated administrative tasks and improvement of service delivery. The study in -depth discusses the application prospects, potential benefits of the British public sector, and the challenges facing the implementation process, including skill gaps, data infrastructure insufficient data infrastructure, and legal and regulatory issues. Research data shows that AI is expected to significantly improve efficiency, save costs, and improve the quality of public service, but also emphasizes the importance of establishing trust and transparency in the process of AI applications.
At the Google Cloud Public Department Summit held in London, Iain Burgess, Director of Google Cloud UKI Public Department, elaborated the application potential of AI in the public service field in detail, and pointed out that AI can automate up to one -third of the daily tasks of more than one -third. British public services save as much as 38 billion pounds. The study also deeply analyzed the application prospects of AI in the field of police and medical care, as well as obstacles that may encounter during the implementation of the AI process, such as skill gaps and data infrastructure. In the end, the report emphasizes the importance of data security, legal compliance, and public trust during the implementation of AI, which is essential for the successful application of AI in the British public sector.
AI helps the public sector to save expenses. According to the Public FIRST report, 415 staff members of the public sector have been surveyed. As a result, the deployment of AI will save as much as 38 billion pounds for British public services by the year by 2030. These savings are mainly from automated record management and data processing tasks, so that staff can concentrate on handling more complicated work.
Potential of various fields: Police and healthcare research also pointed out that the application of AI in the field of police will release the capacity of 160,000 police officers to further optimize the use of police resources. In the medical field, automation can increase the appointment of 3.7 million to the general doctor every week, which greatly improves the efficiency of medical services.
Burgess emphasized: "By simplifying administrative tasks and improving efficiency, AI can not only save costs, but also provide better and faster services for the public. Public sector staff generally believe that AI can greatly improve efficiency and reduce duplicate labor."
Trust and transparency: The key to the success of AI, although the potential of AI is huge, research also reveals the gap between the current AI in the application of public sector. Although two -thirds of the public administrative personnel believe that AI will permanently change the operating model, only 12%say that they already have major deployment AI tools. This gap shows that the British government service department still has a lot of room for AI admission.
Research on the implementation of obstacles and skills gap pointed out that one of the main obstacles to implement AI is the skill gap, and only 34%of managers have confidence in their employees' AI capabilities. In addition, the shortcomings of data infrastructure are also a major challenge. 55%of managers said that they need more advanced data structures to effectively use AI, which means that the existing government IT systems and data management processes need to be updated.
Burgess also emphasized that the establishment of trust and transparency during the implementation of the AI is critical. He pointed out that data security and legal issues are still the main obstacles adopted by AI, especially for sensitive public sector data.
However, 60%of the managers of law and regulatory challenges believe that legal and regulatory issues are the main obstacles to expand the application of AI applications. The survey also emphasized the importance of data security agreement and legal liability, especially when dealing with sensitive public data.
All in all, the research clearly depicts the huge potential of AI in the reform of the British public sector, and also pointed out the challenges that need to be overcome during the implementation process. The successful deployment of AI needs to solve the gap between skills, enhance data infrastructure, and establish a regulatory framework for public trust and transparent. Only in this way can AI truly bring real benefits to British public services.