Oracle announced at Oracle Cloud World Tour that its Oracle Fusion Cloud Sales will launch new AI agents and generative AI capabilities. These features are designed to enhance sales teams' interactions with customers, improve sales efficiency and streamline workflows. By integrating relevant data from finance and supply chain, these AI tools can provide sales staff with a personalized and relevant customer experience, thereby significantly improving productivity and customer satisfaction. This article details these new capabilities and analyzes their potential impact on sales teams.
At the recent Oracle Cloud World Tour, Oracle announced new AI agents and generative AI capabilities in its Oracle Fusion Cloud Sales. These new features are designed to help sales teams interact with customers more effectively, speed up the sales process, and increase productivity.
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The newly launched AI capabilities, part of Oracle Fusion Cloud Customer Experience (CX), leverage connected data from finance and supply chain to help sales teams deliver a personalized and relevant experience for each customer. Through these AI agents, salespeople can save time and devote more energy to building relationships with customers.
Among them, customer interaction agents can help sales teams improve communication efficiency. For example, the agent can quickly generate customer-ready emails designed to bypass spam filters while also allowing sales reps to tailor tone and calls to action to specific audiences. In addition, the customer records agent can help the sales team efficiently maintain the latest account activity records, automatically organize meeting minutes, and enter them into the system for easy access and collaboration by internal teams. The agent can also proofread and reformat meeting minutes, adding bullets or action items.
In addition, customer intelligent assistants help sales teams quickly understand customer situations and promote deeper customer connections. Using generative AI technology, the assistant can quickly generate account summaries covering recent activity, current sentiment and contract status, leveraging data from sales, finance and supply chain to provide a more comprehensive, personalized and relevant account overview.
In order to better meet the needs of different sales teams, the new feature also supports multi-language communication, allowing sales teams to communicate smoothly with customers around the world. Embedded AI capabilities help sales staff quickly translate customer interaction content to communicate with customers in different languages.
Oracle Cloud CX in Oracle's Fusion Cloud application suite is a set of interconnected applications that use AI technology to help organizations create, manage, serve and cultivate lasting customer relationships, covering multiple areas such as marketing, sales and services. Embedded AI acts as an advisor and assistant, helping analyze connected data across marketing, sales, and service to improve operational efficiency and customer experience.
Highlight:
New AI agents and generative AI capabilities help sales teams improve work efficiency.
Customer interaction agents can quickly generate effective communication emails and improve communication efficiency.
Supports multi-language functions to help sales teams communicate smoothly with global customers.
All in all, these AI features launched by Oracle will significantly improve the efficiency of sales teams and customer interaction levels, help companies better serve global customers, and ultimately promote business growth. The application of these new functions heralds the further development and application of AI technology in the sales field and deserves the attention of the industry.