Sinopec and Science and Technology Fly, launched the first domestic AI digital employee and officially landed in more than 40 gas stations across the country, bringing a new self -service refueling experience to car owners. This virtual assistant based on the starfire model can not only quickly answer questions such as oil prices and refueling operations, but also provide value -added services such as surrounding attractions recommendation, which greatly improves the intelligent level and customer satisfaction of the gas station. This innovation measure marks the successful application of artificial intelligence technology in the traditional energy industry, indicating the change of the service model of gas stations in the future.
Recently, Sinopec officially launched the first "AI digital employee". The virtual assistant will pilot more than 40 gas stations across the country, including Xinyang Jianeng Station in Nanning, Guangxi. As the first AI refueling digital employee in my country's petroleum and petrochemical industry, this innovative measure aims to improve the customer's self -service refueling experience.
During the refueling process, the owner only needs to interact with digital employees through a large screen of the tanker. For example, the owner asked, "Hello! I want to add No. 95 gasoline, what is the price of oil?" Digital employees can quickly answer oil prices and provide customers with refueling guidance. After the refueling, this digital employee can also recommend nearby tourist attractions according to the needs of customers to realize the diversified services of information.
The function of digital employees is not limited to simple communication. It can help customers solve questions in multiple refueling processes, such as how to choose oil labels, how to operate self -service tankers, transaction query and recharge process, and one -click to buy non -oil products. Checking and so on. Customers can easily obtain the required information and improve the efficiency of self -service refueling through dialogue with digital employees.
The service of this digital employee is supported by the HKUST Xunfei Star Fire model. Users can access the web page to interact through the experience QR code provided by the gas station. During the use process, the microphone is required. This novel service method not only enhances the customer experience, but also shows the application potential of artificial intelligence in traditional industries.
Points:
-Ti Sinopec launched the first "AI digital employee" to improve the self -service refueling experience.
-D digital employees can answer various fuel -related issues of car owners and provide diversified services.
-The users can access digital employees through QR code and enjoy intelligent services.
The pilot of Sinopec's AI digital employees marks significant progress in artificial intelligence technology in improving user experience and optimizing service processes. In the future, it may be further promoted and applied to bring intelligent changes to more industries. Its convenience and practicality are expected to become the industry benchmark, and it is worth looking forward to subsequent development.