Where can JD.com complain about stores ? It’s the annual 618 event again. This is a consumption frenzy and a time when sellers and buyers are prone to disputes. Many consumers feel that their rights and interests cannot be protected. Now I will tell you that JD.com’s complaint hotline has 24-hour manual service . Friends who are interested should not miss it.
Where to complain about JD.com stores?
1. After opening JD.com on your mobile phone and entering the main page, click [Me] on the lower right to enter the personal center;
2. Select [Customer Service]-[Transaction Disputes];
3. After entering the next page, select the order you need to complain about and click [Apply];
4. Next, you will enter the transaction dispute application page, and then select [Dispute Type];
5. In the pop-up window, select the reason for the complaint. After selection, you will be asked to enter the relevant description and credentials, and finally click [Application Submit].
After the submission is successful, it will wait for the merchant to process it. If the merchant does not handle it, you can apply for JD customer service to intervene. The customer service will determine whether it is the merchant's responsibility based on the voucher and other information. If it is the merchant's responsibility, the merchant will be punished accordingly. It should be noted that this process applies to third-party merchants on the JD platform. JD’s self-operated products cannot apply for transaction disputes, but they can apply for after-sales resolution.
Jingdong complaint hotline manual service is 24 hours a day
950618 Jingdong Mall customer service hotline
1400-606-5500 JD.com customer service hotline
2950616 JD Logistics Service Hotline
95118 JD Financial Personal Business
400-026-0000 Jingdong Enterprise Procurement Hotline
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