For the JD.com platform, if you encounter any problems or complaints during the shopping process, you can file a complaint through the 12315 platform for effective rights protection. However, due to different regions or different types of complaints, the acceptance locations will also be different, as follows Let’s take a look at the tutorial shared by the editor and learn the specific methods of making complaints.
If you want to make a complaint against the JD platform through 12315, you can choose different acceptance addresses according to your own situation.
1. If you are located in Beijing or one of the four municipalities directly under the Central Government, you can choose the corresponding market supervision department or the 12315 official website to make a complaint.
2. If your location does not fall into these areas, you can choose the Market Supervision Administration or the 12315 official website to make a complaint.
3. No matter which acceptance address you choose, you need to fill in relevant information, including the details of the respondent, complaint content and evidence materials, etc.
4. The acceptance agency will verify the information you provide and give corresponding processing results.
1. Log in to the National 12315 platform app, click I want to make a complaint, and click Reject on the pop-up window that pops up to make a direct call.
2. Click Agree, select Beijing for positioning, enter the company name, click Search, and click to select the company.
3. Click Confirm, enter the contact address, and click Next.
4. Enter the complaint content, add attachments, and click Submit.
Open WeChat, search for 12315, and enter the national 12315 platform applet, and then follow the steps given above and make an online complaint through the app to make a complaint.
Log in to the National 12315 platform app (or log in to the National 12315 platform applet), click I want to make a complaint, click on the pop-up window to make a direct call and then make a phone complaint.
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