The store has been open for two months. In the early stage, it mainly focused on national mobile fast charging. Perhaps because of the popularity of mobile phones, there are quite a lot of customers recharging every day. I don’t have any prerequisites for opening a store, such as product release, shelf time, and through-train. It’s so long-winded, and it’s covered in a lot of space. I will mainly talk about communication with customers.
First, we must treat every customer with a good attitude. Tutu’s store has national mobile recharge, which is not available in some areas, but even in areas where I can’t recharge, I will patiently answer customers, and will not Don’t buy from me and ignore them. Those who come are customers. A good attitude will definitely retain customers. No one wants to buy something and get angry, haha, so be sure to answer each customer’s questions patiently and in detail. Remember not to just reply with two or three words or let the customer read the long description of the product by themselves. Maybe your one or two sentences will solve all their questions. What today's society wants is speed and efficiency.
Second, try to be online as often as possible so as not to lose customers. But it is another matter for office workers. Tutu is a standard office worker, so automatic replies will be enabled every day. Don’t underestimate this. The key is You should set up the reply content according to your own store situation. It is best to use concise language to answer all the frequently asked questions by customers. The most important thing is to reply as soon as possible after returning, regardless of whether the customer is online or not. Only with a warm attitude Only when customers are sure of you as the store owner will they be able to shop with you and remember you among many stores. Good word of mouth is the best publicity. Many of Tutu's stores are introduced by old customers, and it will only take effect over time.
The third and most important point is that as long as you are in front of the computer, you must treat every customer with 100% enthusiasm and attitude, and respond seriously. Tutu also feels this deeply. Once he went to a store to recharge Q coins ( I use it for playing games, hehe), I chose a store and said hello to the store owner, but there was no response for a long time, so I had no choice but to look again. . . I chose another store and said hello to the owner. He automatically replied with a few simple words. After looking at it for a long time, I didn’t know if I could take a picture or not. I forgot about it and looked for it again. I clicked on another store and said hello. The owner responded. I was really happy. Ah, quickly ask if I can recharge Q coins? The store owner asked me: You didn’t read the description, it was written very clearly? I asked again: Can I recharge it immediately? The store owner replied: You don’t understand what direct recharge is? To be honest, about recharging Q coins? I’m really a layman. Before I could speak, the shop owner said: It seems you don’t understand. If you don’t understand, don’t take pictures. I’m too lazy to explain! I’m so angry. You’re so awesome. You’re talking such nonsense. I also recharged the empty space, and you are not the only one. I replied: Your attitude is so good! Unexpectedly, the shop owner actually said shamelessly: Average! I don’t think anyone will come to this store again to recharge. , actually got angry.
Therefore, after this experience, I can better understand the mood of customers. Even if you understand something very simple, the other party may not understand it. The explanation is only one or two sentences. You must be patient. I suggest the seller You can edit frequently asked questions into quick replies, which saves time and trouble. Never bring bad emotions in life to customers. Once you do something, you should try your best to do it well. In this way, your persistent efforts will have corresponding rewards. reciprocated. For more experience, you can go to http://163dx.5d6d.com to exchange!