I believe that many friends purchased concert tickets on Ticket Planet and then found that they made a mistake or did not want what they wanted. So how should they refund the tickets? What should I do if my Planet Ticket cannot be refunded? Let’s take a look at the answers to related questions.
What should I do if my ticket to Planet cannot be refunded?
1. Regarding whether the performance tickets purchased on the Ticket Planet platform can be refunded or changed, it is recommended to check the cancellation instructions on the order details page to confirm whether your situation meets the refund regulations;
2. Call the official customer service number of Piao Planet to contact Piao Planet’s after-sales customer service staff to discuss ticket refunds or changes. You can also directly contact Piao Planet’s online customer service through the Piao Planet APP to request refunds or changes;
How to contact Ticket Planet online customer service: Enter the Ticket Planet applet, click [My], and click [Online Customer Service].
3. If you cannot contact the company or the negotiation between the two parties is fruitless, you can call the area code +12315 where the Piao Planet company is located to complain to the Market Supervision Administration, or submit the complaint information in writing on the 12315 platform;
- Enter [12315] in the search box on Alipay homepage to enter [12315 Mini Program];
- Users who have not registered before need to register an account first. After registering and logging in, click [I want to complain];
- After reviewing the complaint details, click [Agree];
- Select [Vote Planet] as the complaint unit on the new page;
- After selecting the complaining unit, fill in the cause of the complaint truthfully according to the procedure.
4. Or search [12345] on WeChat to find the 12345 public account where Piaoxingxing Enterprise is located, follow it and submit complaint information on the public account;
5. In addition, you can directly click on the link below to protect your rights through the Consumer Protection Platform. When consumers submit complaint information, all content must be true and must not be fabricated. After the complaint is reviewed and approved, the Consumer Protection Association will arrange for a specialist to follow up.
Ways to complain about ticket refunds or changes to Ticket Planet Concert>>Consumer Protection Consumer Rights Protection Portal https://www.xfb315.com/complaint/create?channel=jierong
Ticket Planet Customer Service After-sales Complaint and Rights Protection Center-Consumer Insurance https://www.xfb315.com/brands/38649.html
Consumer insurance platform related complaint cases about Ticket Planet&&
[Ticket Planet will not give me a refund]
Ms. Chen said: I need a refund due to personal reasons, but the platform will not give me a refund. (Article 25 of the "Consumer Rights Protection Law of the People's Republic of China" stipulates that consumers who purchase goods through online shopping have the right to receive the goods themselves. Returns must be made within seven days from the date of return without giving a reason). "
[Refunds for Joker Xue’s Foreign Objects Concert, Ticket Planet Overlord Terms]
Mr. Wen said: I purchased a ticket for Joker Xue Zhiqian's Foreign Object Tour Concert - Quzhou Station Concert on the Ticket Planet app on February 22, 2023.
However, due to personal force majeure factors, I contacted the service provider (i.e. Ticket Planet) to communicate about the refund, and the other party's reply was that no return would be allowed.
The service provider Ticket Planet believes that performance tickets are different from ordinary commodities that can be recycled and sold. They are not suitable for return and exchange without reason within seven days. According to the performance ticket purchase agreement, the ticket does not support return or exchange.
In my opinion: 1. The particularity claimed by the service provider is not valid: laws and regulations such as the Non-Consumer Law of the Product or the Interim Measures for the Seven-Day No-Excuse are not applicable to goods subject to the seven-day no-excuse return requirement;
2. The timeliness claimed by the service provider is not valid: the performance time is 13 days from March 19, 2023;
3. The service provider's claim that performance tickets are not applicable to other unreasonable returns violates the 30 provisions of the "Interim Measures for the Seven-Day Unreasonable Return of Goods Purchased Online";
4. According to Article 25 of the "Consumer Rights and Interests Protection Law of the People's Republic of China", operators use the Internet, television, telephone, mail order and other methods to sell goods. Consumers have the right to return goods within seven days from the date of receipt, and no need to Explain the reason, except for the following goods: (1) Custom-made by consumers; (2) Fresh and perishable goods; (3) Digital goods such as audio-visual products and computer software that are downloaded online or unpacked by consumers; (4) Delivery newspapers and periodicals. Concert tickets do not fall into any of the above categories, so Ticket Planet, as an operator, needs to fulfill the operator's obligation to provide seven-day no-reason returns as stipulated in the Consumer Rights Protection Law.
Based on the above reasons, I complained to Consumer Insurance after negotiating with the service provider within seven days of purchasing the product but failed. "
Regarding the situation reported by consumers, Consumer Protection has currently arranged for specialists to follow up.
Is it illegal to not refund or exchange tickets for Ticket Planet performances&&
In fact, not only Ticket Planet, the current refund rules of most ticketing platforms are that if the performance changes due to force majeure, consumers are allowed to apply for a refund.
If the performance is held as scheduled, if the consumer applies for a refund due to personal reasons, the platform has the right to refuse in order to protect the rights and interests of the platform itself and the performance organizer, but the consumer can resell it on his own.
Regarding the issue of whether consumers can request refunds after performance tickets are issued, a reporter once called the staff of the China Consumers Association. The other party said: There is currently no relevant legislation regarding the issue of refunds and changes to performance tickets. Consumers When purchasing tickets, if the order page displays 'No refunds or changes', it means that refunds and changes cannot be made. If you want to make a refund or change, you can only negotiate with the platform. "
However, some lawyers believe that when consumers place an order to buy a ticket, if Ticket Planet informs them that once the ticket is sold, it will not be refunded or exchanged. If the consumer still chooses to place an order even though he knows that it cannot be refunded or changed, then both parties should abide by this. protocol. If a consumer requests a refund for their own reasons, it is considered a unilateral termination of the contract, and Ticket Planet may not refund the ticket.
If the platform fails to fulfill its notification obligation and the consumer does not know that the terms cannot be canceled or changed when placing the order, then the terms are standard terms unilaterally provided by Ticket Planet, which aggravates the consumer's liability to a certain extent. The consumer can argue that the terms are invalid. If the defense If successful, Ticket Planet should issue a refund.