Guorui customer service app

Software features

1. Provides complete CRM management functions to effectively reduce customer churn and improve customer loyalty;

2. Enable enterprises to integrate sales, marketing and customer service by tracking customer interactions;

3. It can also help customer service staff manage customer information, such as address, phone number, and email.

Software function

1. This information will be saved in the internal database and supports one-click calls and text messages;

2. Provides a call center function, which allows customer service staff to connect multiple channels to intercept customer topics;

3. Quickly transfer and assign issues from different platforms, and automatically queue up issues for processing based on customer priority.

Software advantages

1. In addition, the call center also supports powerful speech recognition and speech synthesis functions;

2. The workflow management function creates a series of workflows to assist employees in sorting out work processes and setting performance standards;

3. Assist management to monitor the progress of work processes, identify defects in the process and make timely corrections.

Software review

1. In addition, employees can also use this function to check their task lists every day and report their progress;

2. The application supports enterprises to share cloud storage such as Google Drive and Dropbox;

3. Team members create shared folders in the application so that other members can easily access and edit them.